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Error While attaching files into ER HR Cases

Dear Team,Our Employee Relations users are using on ER HR Cases and they are attaching documents into HR Cases, documents are getting attached to HR case but they are getting below error messages. Unable to identify source of the Read operation on ta...

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_Samay by Tera Expert
  • 384 Views
  • 3 replies
  • 1 helpfuls

HRSD activity

HRSD how to implementAs a knowledge author I want to hide all the non-HR can & cannot read criteria from the HR knowledge bases (HR - All Employees & HR - Agents) so that this can prevent the incorrect criteria from being selected. Any idea how to bu...

Ram012 by Tera Contributor
  • 261 Views
  • 3 replies
  • 0 helpfuls

Resolved! HRSD Employee Relations

Hi Friends,Looking for some help into HRSD Employee Relation HR cases and HR Agent Workspace.We are using a record producer to create employee relations HR cases, all of the provided variable’s details are getting generated and stored into Descriptio...

_Samay by Tera Expert
  • 1236 Views
  • 10 replies
  • 5 helpfuls

Rest API Explorer - Insert multiple records

Hello.I am testing the insert multiple records on the Rest API Explorer module. with this body{"records":[{"u_code":"1","u_external_id":"1","u_opco_name":"test"},{"u_code":"2","u_external_id":"2","u_opco_name":"test2"},{"u_code":"3","u_external_id":"...

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Andr_1 by Tera Contributor
  • 1121 Views
  • 4 replies
  • 4 helpfuls

Auto assign roles post clone

Hello Experts,I want to automate the process of assigning "HR admin (sn_hr_core.admin)" to the different groups like HRA ,HRB ,HRC in the dev,test and UAT respectively post the clone . I am thinking to use the "Clone Cleanup Scripts" and also providi...

Abc 26 by Tera Expert
  • 378 Views
  • 2 replies
  • 0 helpfuls

Maternity & Paternity Leave of Absence HRSD

Dear Friends,Looking for some help into ServiceNow HRSD Product, we got one requirement where business wants us to create a form – Catalog item – Record Producer - Maternity & Paternity Leave of Absence. Can anyone please help me to understand, what ...

_Samay by Tera Expert
  • 637 Views
  • 1 replies
  • 2 helpfuls

Resolved! Journal "Post" Button

Hello.When creating a custom journal field (or journal input + journal list) is it possible to get the same "Post" button that is part of the standard Comments and Work Notes fields?It does not appear for me when I create these fields in my (scoped) ...

John L_ by Giga Contributor
  • 4411 Views
  • 3 replies
  • 8 helpfuls

Generate Document and attach it to HR Case

Hi, We have a requirement to generate documents from HR Document templates and attach it to the HR Case. Can someone please guide us on achieving this. Thank you in advance! Regards,Sree Keerthi Kasula

sreekeerthi by Tera Contributor
  • 588 Views
  • 2 replies
  • 0 helpfuls