We noticed a change in our environment recently where the To field in the Activity Stream Compose modal in HR Agent Workspace is now marking the "To" field as mandatory when composing an email through Agent Workspace.Is there any way to make the "To"...
Hello, I have a flow named X--> when the request is submitted through catalog item according to the flow it first creates approval task after it is approved then it is assigned to other group.This is working as expected.So when i am creating the othe...
Howdy all - trying to figure out something that seems like it should be straightforward (alas, it is not)... I'm in HRSD, in HR Agent Workspace, trying to figure out how to have a window or pop-over that appears and plays .wav attachments when the at...
Hi,Good morning,I have created one approval activity under one activity set. And selected the approver from case (Subject person Manager). The activity get successfully completed but there is no approval generated by the activity. Please help me out ...
Hey All, We are experiencing an issue with email responses from requestors when they reply to a comment in an HR Case using their mailbox. The problem is that, instead of their responses appearing within the HRC activity stream, a new INC is being cr...
Hi everyone,I’m working on an Onboarding Lifecycle Event (HRSD) and I need some guidance on the correct architecture.We have a requirement to create separate tasks in the lifecycle event. These were previously part of an Order Guide but are now bein...
Hi, user whose hr profile meet these conditions like employement type is contractors they should be auto assigned to contractor external role( global scope)
Hi community members, reaching out for best practices on setting up employee center when you have various personal types from numerous countries and using different languages. In our case it’s HR, managers, and employees. HR is supporting everyone ar...
Hi EveryoneIt has been a while since I interacted on the community.Hope everyone had a good new year and term 1 is going well I have an issue with Lifecycle events. I made a copy of "New Hire Onboarding" HR Service and called it Employee Onboarding...
What is the best approach/configuration for adding a subject of allegation to the involved parties tab when they are unknown? Co-pilot search said most organizations create a custom 'Unknown Subject' sys_user to use. We need to be able to add unkno...
Hi Team,I have a question regarding HR Case Management in ServiceNow.Is it possible to assign HR Cases or HR Tasks to users outside of the HR department (for example, someone in the IT department or another business unit) for the purpose of gathering...
Hi everyone,I am working with an Order Guide in Service Portal, and in the Choose Options step, one of the included items ("Set Up User Profile") is displayed with the Include Toggle (Service Portal) enabled.The business requirement is for this item ...
Hi All,I am using the configurable workspace , we have integrated teams with configurable workspace but we are unable to see the teams icon but the teams icon is present in classical workspace . Kindly help me on how to bring the teams icon on the co...
Hi Team,As per our current story, we have updated the Topic Category, Topic Detail, and Priority fields for specific HR Service Case creation.We observed that for all newly created HR cases, these fields are getting updated correctly with the new val...