HR KPI Benchmarks
Would love to hear from people who work in the HRSD space. Our team is implementing analytics for our HR Agents and we're wondering what other companies are measuring and what their benchmarks are.
Forum Posts
Leave of Absence HRSD
Does anyone use the Leave of Absence functionality within HRSD, specifically if you use a Third Party Administrator for your leave process? Do you integrate with your TPA to update ServiceNow?
Not authorized to send an email
Hi, We have upgraded our prod instance to zurich, when we try to send an email from case record sn_customerservice_case by using the template called email, when we try to send it to it is showing as not authorized to send an emailPlease help on this
The notification is not visible due to the font color
want to change the color of fa fa bell icon in servicenow ecs portal
Missing Bulk Document Import Module in Employee Document Management on My PDI
Hello everyone, @Apani , @MichaelJ, @Chuck Tomasi,I’ve recently installed the Employee Document Management (EDM) plugin on my Personal Developer Instance (PDI) to explore its features.I wanted to test the Bulk Document Import functionality that’s sh...
How Have You Integrated Payroll with ServiceNow? Looking for Implementation Ideas on PDI
Hi everyone,I’m exploring Payroll integration with ServiceNow and would love to learn from the community’s experience.Has anyone implemented or experimented with integrating Payroll systems (like Workday, SAP, Oracle, ADP, etc.) with ServiceNow?What ...
How HR Cases are assigned to agent.
I need some information about how HR cases are assigned to agents, assignment is determined solely by the number of active cases the agent has, if cases in "Awaiting Acceptance" status are included in the agent's capacity, or what the criteria is. if...
HRSD Case Creation: Can we use a Record Producer?
Hello When an agent attempts to create an HR case, they have to select the COE as well as the HR Service. We have several COEs in play in our HRSD configuration, each with several HR Service options. However, one of these service options requires s...
Resolved! Sending a high importance email from Email Client
Hi Team,I have a Requirement to Send a high-importance email from an Email Client ThanksRamji
How to Add a visible button or Ui Button to the Taxonomy: "Submit Request"
I have received a requirement to add a UI button to the Taxonomy with the label "Submit Request".Could someone please guide me on how to implement this?
Resolved! Bring record producer variables into flow designer
Hi,I have a requirement where on a record producer there are 2 select box fields and when user makes selection on them and submits the form it creates a case. As soon as the case is created the flow designer is triggered where I want to fetch the val...
Document Template
HI there, I have a requirement to attach the document on the HR task so that assigned to person can edit the document and generate the document tasks.. This requirement currently we have on the HR case where assigned to can edit the document and gene...
Cannot add Checklist Item
Hey, I want to use a universal task with the type checklist. After submitting the record I cannot add checklist items even with my admin user. Has somebody an idea to fix that problem?
Search Knowledge Base for all instances of the subdomain of the Workday URL
We're moving to the Workday public cloud in the next year, and so all instances of our Workday url will need to be updated. As you can imagine, we have many links to Workday pages within our Knowledge Base in ServiceNow, and we have a large volume of...
HR Triaging Dashboard
While setting up the HR Triaging Dashboard, we are not able to show names for the lanes on the top as headers. How do we enable the names to show up?And is the concept for an admin to configure it and share that or each person is supposed to configur...
