HRSD forum
Descritption
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Adding Fonts to be used in Knowledge Articles

I was asked to add Proxima Nova as a font to be used on Knowledge Articles. I have added it to glide.ui.html.editor.v4.font.collection, cleared my cache, relaunched my browser, and it is still not working. I have the font downloaded on my computer as...

cwillard by Tera Expert
  • 1894 Views
  • 6 replies
  • 2 helpfuls

Customize data models from Employee Relations plug in

Will we able to customize & change naming conventions of Data models available in Employee Relations Plug in Capability. As observed in the picture below, can we rename 'Involved Parties' to what the client requests?  

ChitraN_0-1745494815196.png
ChitraN by Tera Contributor
  • 276 Views
  • 1 replies
  • 0 helpfuls

Resolved! Campaigns - Are they available with ITSM or SPM?

Hi, I have been asked to create campaigns for ideas, but I wonder if campaigns are available just for HRSD module or differently for SPM or ITSM modules as well. Thank you,Tommaso

Tommaso2 by Tera Expert
  • 708 Views
  • 3 replies
  • 2 helpfuls

How to display the Client Role to the HR Profile

Hi!  I am looking to add the Client Role to the HR Profile and display it on a list layout and the HR Profile itself. For example: Employee : Jane DoeClient Role: Employee Employee: John Doe Client Role: Alumni Employee: Jim DoeClient Role: New Hire

Zoom call integration with HRSD

Hello all,Has anyone done the Zoom call integration with HRSD or When we start the call from HR agent workspace the call link needs to be generate. If there is any documentation that would be helpful. Thank you 

saideepkada by Tera Contributor
  • 276 Views
  • 1 replies
  • 1 helpfuls

HR Case Commented Notifications & Watchlist Users

Hello, wondering if someone else has had similar experience to this & idea on how to proceed. Currently, when an employee replies to a HR Case comment notification via email, we have send to event creator unchecked to stop the platform from sending b...

maxstnr by Tera Contributor
  • 317 Views
  • 1 replies
  • 0 helpfuls

Resolved! Standard OOB groups in HRSD

We have started setting up HRSD and can see that there are Standard groups with "HR" as parent.is that a best practice to use them instead of creating our own ? They all are setup with respective roles and I was wondering how others are doing it. 

marcn by Tera Expert
  • 391 Views
  • 2 replies
  • 3 helpfuls

HRSD Employee Lifecycle Journey - add tasks to Activity Set

Do the tasks that are added to an Activity Set within a Lifecycle Event need to be from within HRSD, or can I add existing tasks from across the platform?As an example, we have specific coordination tasks within another application on the platform th...