In the HR Agent Workspace, I need a UI action that, when clicked, displays all the attachments associated with the current HR case. The user should be able to select individual attachments and move them to another HR case record based on their select...
Hi All,I installed the Granular Delegation plugin in my PDI and can see the widgets “Granular Delegation List” and “Edit Granular Delegate” under Employee Center Core.However, in my client instances (Dev/Test/UAT), I get the error:Cannot find widget ...
I Don't want to update the requested for profile details if any latest updates happen on HR profile while transfer the case to other services. Auto populate field should remain same as existing case, on Transferring case How to fix this issue?
Hi! Sys Admin here! We recently implemented HRSD enterprise and are currently running on Record Producers and HR Tasks to support our HR processes. I am trying to convince the HR team to adopt Life Cycle events. HR has asked me to provide the benefit...
We have set up our HR services with Record producers and have included them in our Employee Center. All of them have Catalog UI Policies and Catalog client scripts and they go to their respective COEs.However on our HR Agent Workspace and Case Creat...
Hi team,I have completed Human Resources Service Delivery (HRSD) Implementation On Demand (Xanadu) and Human Resources (HR) Fundamentals but did not receive HRSD exam voucher. Also not able to see option to raise a case with ServiceNow support. Can s...
HelloI want to avoid that an HR Profile is created for a user when the usertype = "external". What are the different ways to create an HR Profile out-of-the-box?For now I am aware of the BR "Synchronize fields to sn_hr_core_profile" on table "sys_use...
Hi there, I have a requirement based on the variable selected in the record producer. We need to populate the pop up message which should have 4 buttons upon selection we have to redirect to a specific form in the portal.What is the best way and how ...
Hello Geeks,We have a use case where an HR agent accidentally moved an Onboarding LCE case to Closed Incomplete, which resulted in the new hire being unable to complete the tasks assigned to them. We also have a valid scenario where agents should be ...
Hi all,I hope you're doing well. I've made a filter on my record producer variables and the filter is good, the information displayed is not. It is not showing me all the values once I do group by:Once I move from the next page, it immediately moves ...
We have an inbound action that opens HR Cases based on the email address used - these are forwarded to our ServiceNow instance. Most of the cases that come in through email are from the general email box and have been set to open a General HR Query c...
Hi Team,Since came to know there is no OOB functionality/alternatives available for DSAR in HRSD module. Do we have any plugin which we can use for it or Is it feasible to develop it. If yes can you help me with the solution how can we achieve it.Tha...
I am trying to put a filter on my metric result dashboard to show things like Assigned to, COE, Assignment group, etc. When I put a filter on under HR Core Case and apply the filters, it doesn't seem to be working. I know the metric result table has ...
Problem: When an HR agent needs to do a communication with any specific user, compose email functionality can be used for HR scope.However, though the sent email is added to the activity stream only, the reply to the compose email is received in the ...
Hi Team,I have created an Inbound email action that when ever Recipients is abc@xyz.com(group DL) then Hr Case will get created , this part is working fine.Now I need to restrict the email creation when the system send's and email to that same DL say...