In today’s digital workplace, employees expect HR services to be fast, transparent, and easy to access. Traditional HR models that rely on emails, spreadsheets, and manual coordination often lead to delays and frustration. This is where Human Resourc...
I need to do integration of servicenow HRSD with microsoft 365 mainly with outlook and microsoft teams.Purpose of this integration is to access HR self-service capabilities — including knowledge articles, HR cases, and requests — directly from Micros...
Hi everyone,I’m getting the message “There is a JavaScript error in your browser console” when my onLoad() client script runs on an HR Task form.After testing, I found that the issue comes from the part of my script where I hide some fields and use g...
Hi Community,I’m working with Employee Center (ESC) and HR Offboarding cases.Currently, the Activity and Attachments tabs are visible in ESC, but the requirement is to hide them only for a specific group of users.
Hi Im practicing CSA lab and in the lab i am stuck at a section Verify Hr admin can create Hr case.Im impersonating Bob_hr but after that im unable to locate HR Case management in ALL . What would be the reason there is no HR case management .Thanks,...
Hi Team, I have to create Inbound action and in that I need to check recipient and based on recipient it will create HR case and assign that. Requester = GuestSubject Person = GuestSource = EmailExternal Requester = TrueShort Description = Email su...
Hi, I need to modify the HR record producer / catalog item so that the resulting HR case is assigned to the HR team only after all required approvals have been completed. At this time, the HR case is receiving a team assignment immediately upon creat...
When translating an article with attachments, we understand that the attachments do not translate themselves, but should the attachments transfer to the translated article? We are finding that .png do transfer to the translated article, but .pdf do ...
Hi all,I have an issue with the HR Task of type collect employee input form. I created flow to collect the metric results and map them to the HR Case fields. This employee form is the existing form with 4 string fields. I added two additional fields ...
Hi, I have to create Inbound Action. 1) Create an inbound action to accommodate email coming from portal@remota.com to servicenow's mailbox2) This RITM catalog item name would be Device Unlock Request, short description of the RITM upon creation wou...
Hello there, I have a question regarding HR workday-servicenow integration. I want to get the worker's employement start date after long leaves and update the same in HR Profile. But my confusion lies in the usage of APIs. Should i BE USING SOAP wher...
Hello,What is the recommended best practice if a Accommodation Request will have an extended duration (ie. more than 60 days) but the team does not want to keep the case open for the duration. They have requested to close the case and re=open the ca...
Hi everybody,I want to show one of our customers the difference between standalone services and an integrated lifecycle-based approach.I’d like to demonstrate how it works and what benefits it offers for development and user journey design, using a p...
I would like to find the definition for the button 'Skip' on a HR Task for Journeys/LifeCycle Events on the service portal. I believe this is an OOB feature.I need to add another button similar to it on the same page, so finding its source would be h...
Is there a way to hide this Email under the Compose part in HR Agent Workspace?
