Hi guys, I created a knowledge base called for example KBA I created some articles to test on KBA knowledge base to test contextual search but when I search for the keywords, it doesn't show any articles but I can see that contextual search is workin...
User is unable to see the HR cases though user is part of group and having required roles.Have compared with access analyzer with other group having same roles, which results in same access shared with., where other group users are able to see the as...
Hi Friends, We have have a record producer where inside record producer script we are trying to assignee cases to a assignment group, But when HR cases are getting submitted we are getting errors -No agents meet the auto-assignment criteria for HRC0X...
Hi everyone,I'm encountering a timing issue in the Offboarding lifecycle event in HRSD.Here’s the scenario:A notification is triggered when an Activity in the Offboarding lifecycle (specifically, the activity to confirm the Last Actual Working Date) ...
Hi,I have a use case where I have the following conditions:Group is xyzUser.Area is xyzUser.Management Level is xyzCan I create an HR Criteria that has the conditions for Area and Management Level, then derive a user criteria and check for the group ...
HI All, We have an issue where few users are unable to create expense line under hardware assets. When trying to create the expense line it is showing record not found. Even i have checked the ACL and they do have the required roles to create but sti...
Hello Experts!! Good day!! I'm planning for HRSD Certification with obtaining expert level knowledge in the module. I haven't got chance to work on HRSD module till now. Could you please guide me how to proceed further to complete the certification a...
We have installed Adobe Sign, added some document templates to adobe, connecting them into ServiceNow and cannot find information on how to configure an HR Template for an Activity within our onboarding event. There are only the choices for e-signat...
Hello Everyone I am receiving an issue - I have created one record producer and added one Reference variable with the table called Benefits Plan. When I impersonated the snc_internal role users they are not able to see the records in the variable. I ...
when a Live Agent creates a HR Case from the Interactions page the Transcript of the conversation to be added to that Created case as a Work Note .How can it be done by using Business rule or any other approach?
I have HR task in table( sn_hr_core )and hr_core_case i need to hide if assigned to one group in hr task table need to hide 2 feilds in hr core case please check the below screenshot I need to hide in preview and variable section as well.
Hiwe recently implemented NLU and we have a issue where if we have given the any word from the content/body of the knowledge article it sometimes giving us the correct KB article and sometimes its not retrieving the correct KB article so how we check...
When HR agents attempt to create response templates, they are unable to search the "sn_hr_core_case" table. they can search the "sn_case" table. but not "sn_hr_core_case" table. when I assign the "hr_admin" role to an agent, they can select the "sn_h...
Greetings all - Some time ago someone shared with me a case intake requirements gathering document to be used when capturing any and all requirements with the business and COEs. It was an excel / worksheet with multiple tabs that included details s...
I am trying to display fields for an HR service on the generated record by adding said fields to the HR Service record in the "HR Service Additional Information" tab and the "Service table fields" field. I am doing so in following step 3 in this Comm...
