HRSD Employee Lifecycle Journey - add tasks to Activity Set

johnmcorrigan
Tera Contributor

‎05-21-2025 08:46 AM

Do the tasks that are added to an Activity Set within a Lifecycle Event need to be from within HRSD, or can I add existing tasks from across the platform?

As an example, we have specific coordination tasks within another application on the platform that we would like to pull into the Activity Set.  Can those tasks be leveraged within an Activity Set, along with HR tasks, etc?

What, why, and how of Employee Journey Management and Journey designer
What, why, and how of Employee Journey Management and Journey designer
youtube.com/watch?v=50sN62-EquM
Create a seamless journey for the employee and manager with Employee Journey Management and Journey Designer, available with the Now Platform Tokyo release. Join this session and hear from ServiceNow experts on how you can facilitate and personalize important employee transitions, such as ...
0 Helpfuls
  • 291 Views
1 REPLY 1

Wessel van Enk
Tera Guru
Tera Guru

‎05-22-2025 04:56 AM - edited ‎05-22-2025 04:57 AM

Hi @johnmcorrigan,

You can add existing tasks from other departments to an Lifecycle Event if they are within a flow. 
You can then add a new activity in the lifecycle event and set the activity type to ''Flow''. 

WesselvanEnk_0-1747914845138.png

 

Besides this, all activities need to be re-created within the lifecycle.
But that doesn't mean they are limited to only HRSD. You can add any department you want, but the configuration of the lifecycle itself will indeed be within the Lifecycle table, which is HRSD. 

 

I will also explain more of these cases in the upcoming ATE session on June 3rd:
https://www.servicenow.com/community/ate-events/ask-the-experts-setting-up-employee-journey-manageme... 

0 Helpfuls