HRSD Record Producer text box cannot receive special characters

[nseabra]

Hi all,

I have a record producer that has 5 variables, all of them are "Multi Line Text". This variables are then populating the description of the respective HR Case.

I'm facing an issue where, whenever an user types some special characters ("", <, >, &,...), these characters are replaced with HTML code (See images). 

Is there a workaround that allows the description to be populated with the special characters?

Thank you all 🙂 

[Samaksh Wani]

Hello @nseabra 

GlideStringUtil.escapeHTML(gr.short_description);

Plz Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Samaksh

[nseabra]

Hi,

Thank you for the quick response.
As my instance is heavily customized and our description is populated by some business rules, I'm still testing different scenarios. 
However, for now it seems to be working fine. After the intensive tests i'll mark it as correct, if no issue appears 🙂

Thank you so much,

Nuno

[Mahesh23]

Hey,
Are you able to solve this issue ? If yes, could please share the solution here.

[Samaksh Wani]

Hello @nseabra 

Plz mark my solution as Accept and close the thread, if you find any help from my response. it will help future readers.

Regards,

Samaksh