I've noticed that there is a field called 'Evaluation Interval' on activity sets which is set to 4 hours by default. What the heck does this mean? I know there's sometimes a minute or so delay between when a parent activity set is closed and a depend...
Currently trying to configure a "More Information" tab in the case form. Figured it would also work within Agent Workspace. I've tried changing the view from Global to the workspace. No luck. I've attached my code or is there something I'm missing th...
Hi, How can an HR Admin or Content writer limit which employees will see content on the Employee? Client roles automatically limit what is visible to employees or using User criteria? ThanksBest regards
Hi.. Does anyone know if there is a possibility to set a default value for the Employee on the case creation page? Thanks for the reply. Best regards,Catherine
Can anyone tell me how to create the workflow/Flow for HR Employee Relation Case?
Hi Does anyone know if you can schedule the publication of a Knowledge Article? I want to be able to create an article on one day and arrange for it to be published on any date in the future that I choose. Thanks
Can we debug the action in Inbound email using script Debugger?
Hello. I want to create HR Case from Inbound email. To achieve this, I did the following 2 steps so far.-Email properties> Inbound Email Configuration => Yes-Inbound Email Actions > Create HR Case => Active I found the following sentence in "Create...
Hi,I am preparing the CIS-HR Certification and I have the following doubts: 1. If a person has both Admin and HR Admin role, and he needs to create an ACL for Payroll case table. Select one option that apply:A. In the banner, click on user profile an...
Hello everyone,We needed to confirm the possibility of this requirement if it is the best practice. and also how we can edit the widgets to achieve this requirement. Thank you!
HI everyone, I'm trying to extract a list of users having access to hr profile from all the users list and one more is How to create a query or any report where I can find people having access to hrsd which means having hr profile but created cases i...
Hi, Is there any OOTB option to modify the reasons or pop-up window in general when actionable knowledge feedback is enabled? For example when the knowledge article is flagged, marked as not helpful or rated 1 star. My other question: Is it possible ...
The requirement is to get an optional Satisfaction Survey for users to fill in after they visit esc portal, so that it would benefit business in bringing out best in employee experience within the portal
Hi, I found a post from 4 years ago with a similar request to print HR Cases. https://community.servicenow.com/community?id=community_question&sys_id=68e66ae4dbb5af001089e15b8a961900&view_source=searchResult However, I was hoping that there is an up...
Hi All, I am having a requirement that when we pass the sys_id of a particular record like from this table "sysapproval_approver", it should fetch the sys_id of particular record in this table "sn_hr_sp_todos_config" only when condition met. I tried ...
