Hi, I am trying to find backend data source of information, from where, plugins page retrieves all information such as latest version number etc. I need it to implement a logic in scripting. But unable to find source table or any store API. Thanks,...
I am impersonating an agent and am creating a new HR case using the path HR Case Management -> Create New Case. When the form comes up, I select a subject person that this agent regularly services. When I go to select the HR Service from the drop dow...
I'm trying to understand how the Actual start field is populated on cases. What behavior triggers that? Is it the state change? More context: Building a report and SLA's. Is using Case > {Actual start} the same as going to the Metrics and looking...
After installing the journey designer plugin we get the journey button in employee service portal. How to make it visible only for admins but not other users@Ankur Bawiskar @Harsh Vardhan @Jaspal Singh
Hi All,We are using Lifecycle Events under HRSD and have configured an "Activity Configuration" to create a WSD case from the lifecycle event. Everything seems to be working fine, and the WSD case can be accessed from the activity, and the activity s...
Hi Team, I have below requirement:1. User raises the hr case.2. Team A approves/rejects task (achieved this through Employee forms). If approved goes to Team B3. Team B approves/rejects task (achieved this through Employee forms). If approved goes to...
I currently have a need to collect information from a user who is assigned a task, in the task itself. The current setup correctly assigns the task generated to the user, but when the user opens the task as a part of the case on the portal, they only...
Hello! We are rolling out the use of interactions with HR Case Management and having a hard time finding out how to disassociate an interaction with a case if it was 'accidentally' associated in error. Does anyone know how to do this or if its poss...
Hello All, I want to create a report for HR Case table on the state. can anyone guide me how to create a report ? Thanks in Advance!!
I was oauth application registry as Create an OAuth API endpoint for external clients . but my company domain okta based url not credentials I wish checking postman am getting { "error_description": "access_denied", "error": "server_error"}ple...
Hello Community! I had a quick question for anyone familiar with working/implementing Agent Workspace. If you had agents that are working both HR cases and IT incidents are they able to just toggle back and forth to different workspaces within an ins...
Our HR service portal is displaying work notes under My Requests, whenever an agent adds work note to a case, the portal starts displaying work notes under My RequestsWe do not want these work notes to be visible under My Requests.
Hi All, On the case form when the state is changed to "Pending" . We get the dialog box with three options- "Reason ", "worknotes" and "Due date" . But the same is not the case with Agent workspace when we change the state to "Pending" it shows on...
Hello experts, When previewing a HTML document template, it appears to be missing the edit button. I see a message in the bottom left of the preview pane which says: Changes are not permitted as document is in use. Anyone have a clue where I can chec...
Hi All, Can any one please help me on this, when i click on Edit button in HR agent workspace the case from will open to select the fields which i need to edit, i would like to see from where they have configured the form in backend and is there any ...
