Resolved! Announcement not showing up in ESC HR Portal
Dear Member, I have recently created new announcement for HR Portal but the same is not showing up in ESC.
Forum Posts
Configure all SLAs on the parent table as well as the child tables to start based on state attribute
I have a requirement to pause all active SLAs on all HR tickets until the state changes from 'Awaiting Approval' to 'Approved'. This has to be across the core case table as well as all the child tables. There are multiple SLAs so creating new SLAs an...
Resolved! Select dropdown values in a modal form using ATF in HRSD Workspace
I am trying to create an ATF for the HRSD module, we are trying to populate some value in the modal window (Image shared below). Unfortunately, we are not able to run this successfully. Yellow highlighted are the fields which we need to populate. We ...
Information about 'HR Operations Systems' table
Hello,I want information about HR Operations Systems table. Means, what is the use of that table. Any help would be appreciated. Thanks!
Quick Action /search-kb in HR Agent Workspace
Hi, As an HR Agent, i am trying to search for KB Article in chat window of HR Agent Workspace. I have selected /kb-search quick action and entered the short description of the KB Article. But, it says that the "no matching articles visible to the req...
Export to pdf in the HR case should export fields with value
Hi, I need to create a Ui action to print the HR case only if the field has a value, fields with empty or no value is not required while clicking on "Print" ui action. Can anyone help me on this.
Resolved! How to assign HR Template to Subject Person auto assign
Hi Community, I want a HR Task to assign automatically to Subject Person of HR Case. Can anyone help me with the script?
Need to stop a notification through a business rule
Hi all, We have setup a notification on the update of the additional comments on the hr case ticket. However, we have a requirement where in we need to avoid triggering this notification for the first comment that has been updated on the ticket. I'm ...
Resolved! Need to stop triggering additional comments notification for the first comments update
Hi all, We have setup a notification on the update of the additional comments on the hr case ticket. However, we have a requirement where in we need to avoid triggering this notification for the first comment that has been updated on the ticket. I'...
Resolved! How to hide "Create Interaction" on Agent Workspace for HR Case Management
Hi All, I'm new to Agent Workspace and I've been trying to find a way to disable this Create Interaction button with no luck - can anyone help out? Thanks
Need to open KB articles in new tab in portal when clicked
Hi,I have a requirement like there is widget in which the kb articles were displayed and when I click on any kb article it should open in new tab.For now it was opening in the same tab.Any suggestions would be helpful.Thanks inadvance!!
How do I set a Task SLA in Flow designer
Hi there guys! I have a flow and in that flow I have a get Catalog Variables action.From the different question choices on a variable I have different assignment groups/ Task SLA's that I want the HR Case to have. The assignment group part is already...
Resolved! I am not able to update or create or delete record in Document Tasks
Hi All, I am not able to update or create or delete record in Document Tasks using var gr = new GlideRecord('sn_doc_task');gr.addEncodedQuery('number=DOCT0001005');gr.addQuery('parent','HRC0231097');gr.query();if(gr.next()){ //gr.short_descriptio...
Resolved! HR document template table field issue
Hi Team, I have created this HR Document template for my e-signature task, as you can see it has the table name set as HR Core task. So as per my understanding if I m printing the sysid, then it should ideally print the HR Task sys id, rather it is p...
Check if applications/plugins have upgrade available in scripting
Hi, I am trying to find backend data source of information, from where, plugins page retrieves all information such as latest version number etc. I need it to implement a logic in scripting. But unable to find source table or any store API. Thanks,...
