Hello,
There seems to be a bug in an HR (HRSD) Business Rule named "Sync description with rich_description." The situation involves the presence of two description fields in the HR Case table:
- Description [An HTML-type field].
- Description [A String-type field].
When you submit a record producer associated with an HR Category, such as an HR Report Request, the function createCaseFromProducer() in hr_ServicesUtil() combines the variable answers and generates a new description. This new description is then placed into the Description field (which is of HTML type). Subsequently, the Business Rule named "Sync description with rich_description" copies the content from the Description field (HTML type) to the Description field (String type).
An issue arises when the variables contain special characters like "@", "#", and "". When the content from the HTML-type Description field is copied to the String-type Description field, these special characters are displayed as HTML numeric values (encoded values), instead of their actual intended values. This discrepancy occurs because the content copied to the String-type Description field retains HTML formatting, causing these special characters to be displayed as HTML-encoded numeric values.
Update below Business Rule as below:
https://www.XXXXXX.service-now.com/sys_script.do?sys_id=8858040c53672300ff25ddeeff7b1229
From:
(function executeRule(current, previous /*null when async*/) {
current.description = current.rich_description;
})(current, previous);
To:
(function executeRule(current, previous /*null when async*/ ) {
var richDesc = current.rich_description;
var escapedString = richDesc.replace(/<[^>]*>|&#(\d+);/g, function(match, dec) {
return dec ? String.fromCharCode(dec) : '';
});
current.description = escapedString;
})(current, previous);
