HRSD Record Producer text box cannot receive special characters

[nseabra]

Hi all,

I have a record producer that has 5 variables, all of them are "Multi Line Text". This variables are then populating the description of the respective HR Case.

I'm facing an issue where, whenever an user types some special characters ("", <, >, &,...), these characters are replaced with HTML code (See images). 

Is there a workaround that allows the description to be populated with the special characters?

Thank you all 🙂 

[Sravana Yenumul]

Hi Mahesh,

Somehow suddenly we got reported that again today that description field & symbol is converting  to HTM code but rest of special characters did not get impact.
It worked perfectly till yesterday.

Can you help me out the reason on how to fix it,

below attached the screenshots

[Sravana Yenumul]