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HRSD Record Producer

PREETI RANA
Tera Contributor

3 weeks ago

Hi Community,

I have a requirement in an HR Onboarding catalog item that contains around 250 variables. Displaying all of them on a single page affects the user experience.

I want to split the form into multiple pages on the Service Portal, displaying approximately 50 variables per page, with Next and Previous buttons to navigate between sections until the user reaches the final page and submits the request.

Has anyone implemented a similar solution? What would be the best approach to achieve this in ServiceNow while keeping it as a single catalog item/record producer?

Any guidance or recommended approach would be greatly appreciated. Thank you!

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5 REPLIES 5

Susan Britt
Mega Sage

3 weeks ago

Hi Preeti,

 

I would challenge if all 250 variables are necessary on the intital onboarding catalog item.  If you are using HRSD and lifecycle events, you can call multiple existing catalog items for the various needs (e.g., IT access request, equipment) to avoid a massive catalog item like this.  The initial onboarding trigger can be automated and not be a catalog item, with data pulling in about the new hire from the HR system of record to prevent someone from having to manually populate variables on a catalog item.  I would try to consider the business use case/requirements and see if keeping it in a single catalog item is the best approach instead of trying to just make it work.  If the company owns HRSD with lifecycle events - it is not.  This would be a maintenance nightmare and not the most efficient way to manage.

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