HRSD

[P1234]

Knowledge author i want to hide all the non-HR can & cannot read criteria from the HR knowledge bases(HR all employees & HR-Agents).

Below process i create but not working as per the above requirement. any one idea help me

Go to Knowledge > Administration > Knowledge Bases.

Open the HR knowledge base.

Under Can Read / Cannot Read, ensure only relevant HR criteria are listed.

Remove any user criteria not related to HR.

2.Create Separate HR-Specific User Criteria
Create user criteria that target only HR users:

Go to Knowledge > Administration > User Criteria.

Create user criteria like HR Only, with conditions based on roles (hasRole: hr_user or equivalent).

Use these for Can Read / Cannot Read settings.

3.Restrict Author Visibility in Knowledge Author UI
If you're using the Knowledge Author customize the visibility of criteria:

Option A: Use ACLs
Create Access Control Rules (sys_user_criteria) that restrict visibility of user criteria based on roles (e.g., only HR authors can see HR-related criteria).

Client Scripts
If authors use a form to select criteria:

Client Script on the Knowledge Article form to hide non-HR criteria when the knowledge base is HR-related.

if (g_form.getValue('kb_knowledge_base') == 'HR - All Employees' || g_form.getValue('kb_knowledge_base') == 'HR - Agents') {
g_form.setDisplay('non_hr_user_criteria_field', false);

[Abbas_5]

Hello @P1234 ,

To hide non-HR "Can Read" and "Cannot Read" criteria from HR knowledge bases in ServiceNow, you can use a combination of user criteria, access control rules, and potentially client scripts.  First, define HR-specific user criteria, then use Access Control Rules to restrict their visibility, and if necessary, utilise client scripts on the Knowledge Article form to hide non-HR criteria.

Please refer to the below steps:

1. Define HR-Specific User Criteria:

• Create new criteria:

  Go to Knowledge > Administration > User Criteria and create new criteria that specifically target HR users (e.g., HR Only, HR Agents, etc.).
• Define conditions:

  Based on roles or other relevant attributes, define the conditions for these criteria (e.g., hasRole: hr_user). 
• Mark as HR criteria:

  If using the "HR Criteria" field, ensure these criteria are marked as "HR Criteria". 

2. Restrict Visibility with Access Control Rules:

• Create ACLs:

  Go to System Administration > Access Control and create Access Control Rules for the sys_user_criteria table.
• Restrict visibility:

  Set up ACLs that allow only users with HR roles (e.g., hr_admin, hr_user) to see the HR-specific user criteria, while hiding them from others.

3. Hide Non-HR Criteria on the Knowledge Article Form (Optional):

• Use a client script:

  On the Knowledge Article form, add a client script to hide non-HR user criteria when the knowledge base is HR-related.
• Implement script logic:

  This script will check the selected knowledge base and, if it's an HR knowledge base, hide the non-HR criteria from the "Can Read" and "Cannot Read" fields.

Example Client Script (Simplified):

function hideNonHRCriteria() {
  if (g_form.getValue('kb_knowledge_base') == '<HR_KNOWLEDGE_BASE_SYS_ID>') { // Replace with your HR KB SYS_ID
    g_form.setDisplay('user_criteria', false); // Assuming 'user_criteria' is the field for Can Read/Cannot Read
  }
} 

If it is helpful, please mark it as helpful and accept the correct solution by refer to this solution it will helpful to them.

Thanks & Regards,
Abbas Shaik                                                                                                                                                  

[P1234]

Hi Abbas,

Can you please attach the Screenshots for reference.

New to learn HRSD & ServiceNow

[Abbas_5]

Hello @P1234 ,

Which screenshot are you talking about?

Regards,

Abbas