New & Noteworthy
✨Introducing Autonomous HR with AI Agents
At the Gartner HR Symposium ServiceNow introduced the future of HR Service Delivery with Autonomous HR powered by deeply intelligent and context-aware AI Agents that go beyond simple Q&A. Learn more here.
Also, don’t miss our white paper, The Autonomous Business Services Revolution. Download here.
🧬Generation AI
We recently partnered with Comic Relief US to craft a report focused on understanding and engaging with Gen Z, the generation that will define the next era of innovation. While there are many key insights, and overall a large majority feel AI can have a positive or very positive societal impact, here are a few of the highlights:
- GenZ expects more than “AI tools”. They want workplaces that help them grow with AI, not be replaced by it.
- Critical use vs. passive use of AI needs to be the mindset. Question the AI output and build upon human skills such as empathy, ethics, and creative thinking for maximum impact.
- Global context is key. There was much variation across perspectives globally, and messaging needs to be tailored.
Read more about youth perspectives on the digital future here.
🍿ICYMI: Catch up on some of the latest webinars
- HR’s Role in AI Transformation: This session spotlights how HR leaders can move beyond experimentation to fully operationalize AI across the enterprise.
- Pioneering the agentic future of work: Watch a fireside chat with ServiceNow leaders as they unveil ServiceNow’s AI-Native Employee experience.
AI Agent Spotlight
Did you know that we have an out of the box AI Agents released with Zurich to help plan growth conversations? This agentic use case is comprised of three different agents focused on scheduling, summarizing the employee’s recent work and data, and generating resources for managers to prepare for an effective dialogue.
If you are curious about what other AI agents and use cases exist out of the box today, check out our Agentic AI Capabilities blog with all of the highlights!
Save The Date
We have multiple opportunities in person and virtually to connect and learn together. Check out our upcoming events and be on the lookout for more!
- Live on ServiceNow: Live on ServiceNow is our Community event series to help you deploy, adopt, and achieve value faster from your ServiceNow products. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions!
- Wednesdays @ One (ET)- Join us for a standing Wednesday lunch and learn focused on various topics each week!
- Why Experience Matters in the Workplace: November 12- Register Here
- Leveraging AI to Transform Employee Experience: November 19- Register Here
- World Forums are under-way! Save the date for the below locations and click here for more details:
- November 12: Munich
- November 20: Paris
- December 3: Amsterdam
- December 11: Toronto
- Webinar: Demystifying AI agents for HR: What HR leaders need to know: December 9 @ 8am PT Register Here
Nerd out with Nick
Ever wondered how AI Agents can make a real impact without a massive project plan?
I built one that solves a surprisingly common problem: messy inbound emails turning into unreadable HR cases. The AI Agent reviews the email content, summarizes it in 100 characters or less, and rewrites the HR Case’s Short Description so every case actually makes sense.
It took less than an hour to set up, and the results were immediate.
Check out the blog and quick demo here: AI Agents in Action: Small Wins that Make Big Impact
What would you build that would lead to real impact within your organization?
