HTML field not showing images in agent workspace

Sailesh6
Tera Contributor

‎03-15-2022 02:35 AM

Hi,

Whenever a new HR case has been raised through workspace with images included in Description (HTML Field), its not showing those images in workspace. But the same description is showing images in native UI.

Please refer to the below screenshots.

Native UI:

find_real_file.png

 

Workspace:

find_real_file.png

 

Please help me in fixing this. Thanks in advance.

 

 

Labels:
Preview file
187 KB
Preview file
17 KB
0 Helpfuls
  • 920 Views
2 REPLIES 2

Maik Skoddow
Tera Patron
Tera Patron

‎03-15-2022 03:04 AM

Hi

unfortunately you did not provide the HTML text and therefore I can only assume, that the image link is given as relative version. This will work in UI16 but not in Agent Workspace.

To see the images in both UIs you have to specify the absolute URL. To get that URL open the image separately in an individual tab, copy the URL and paste that URL into the image dialog or directly into the SRC attribute of the HTML text.

Kind regards
Maik

0 Helpfuls

Sailesh6
Tera Contributor
In response to Maik Skoddow

‎03-15-2022 03:25 AM

Hi @Maik Skoddow ,

 

Thanks for your response.

 

The Image was directly added to the description field, just like copy/paste in the HTML field.

 

The same was able see in the Native UI but not in Workspace.

 

This is the HTML Source code

<p>testing attachment test</p>
<p><img src="blob:https://ServiceNowINSTANCEURL/2e39858a-374e-410b-8c7d-5509e4b8e84d" /></p>
<p>&nbsp;</p>
<p>testing attachment</p>
0 Helpfuls