Is it possible to restrict access to a particular attachment record in ServiceNow so that only certain users or groups can download or view the attachment? I need a way to enforce permissions for specific attachments that differ from the default reco...
Dear community,has one of you developed a interface (CPI, BAPI o OData) between ServiceNow and SAP HCM?
Hi Team,Can anyone help me we are sending survey notification to users when they are replying it was storing in activities section of the ticket, and it is visible to agents. That should not be the case. Any suggestions would appreciate.
We would like to display a banner in our ASC home page carousel widget that notifies an associate of an upcoming Holiday, starting 5 days before the Holiday and ending the day after the holiday. We then want this banner to re-display every year.I wa...
Here is a thing.. There is a business rule in scoped app that adds a comment when a record is updated. We need to stop this BR while we are running a scheduled script.Commonly, we use setWorkflow(false) but it is not working. I tried to create a glob...
Hi Team, In the agent chat , when we choose the 'Transfer to another agent' we are able to see the all available agents irrespective of the modules. I want to understand if there are any option where we can filter the options based on type of the use...
Hi experts,we have configured search source to display user's own HR cases on portal.But only admins are able to view the HR case results when performing a search.How can we fix this to display their own HR cases to users? TIA
I have a multiselect game name, based on the single game name user can see curriculum training for example if user select A,B,C or any combination like bcd or dce user can see the string field of curriculum how can i achieve that ? i do have a table ...
Does anyone have an idea of how to show the Display value of a variable in a report generated from a database view?.It should display the display value of the variables instead of the technical value.
Greetings! I have a requirement to create a checklist for a sn_ja_task record. I can create one on the sn_hr_core_task table by setting the HR task type to checklist on the HR task template. I do not see a similar feature for the sn_ja_task as the on...
Hello. In the UI Builder, I created a button that redirects the user to a page where a catalog item (record producer) is opened.Before clicking the button, the user selects an HR service from a field. Based on the selected HR service, I want the corr...
Hello,Asking here, as we havent figured out it based on the documentation.Is it possible for an alumni (ex-empoyee) to access their employee documentation within the Alumni portal? thanks
hi! We are currently exploring "Managed Documents" and want to find out more information about document classification types. In the product documentation, there are three documentation types: Public, Restricted, Confidential. What does each entail ...
When I am trying to create a new knowledge article and add the subject, it should show some suggestions in Agent Assist, but I'm getting an error message 'No resource found':I have already updated the search context conditions for 'HR Knowledge Base ...
user only has the option to close the ticket (HR Case) as close incomplete whereas someone on the same team has the option to close it as close complete also.Attach the screenshot of the issue (no dropdown to select other option)