Hi, I wanted to know the process of linking of linking documents to kb articles.2.In a kb article, the article body is having a link, if I click on the link the document should be opened to view instead of downloading.how we can acheives these twoAny...
Hi All,Is it possible to remove show me everything in the virtual agent , if possible where to go and do the action.
Hi,Approve/ Reject button is not visible to anyone including admin in my task of esc portal. Please let me know if anyone have solve this. Thank you
We have embedded Engagement messenger code to the external site. while launching the EM, another window pops up for few seconds of (SAML authentification) There is a way to hide this pop-up ?For info : the user is already authentified in this externa...
Dear Friends, Looking for some help where ER Admins can delete Involved parties/case participants. OOTB option is not available for them.
Hello guys,I want to know how can we disable the author name or rating or publish date or the number of view for knowledge articles in portal?Like in the below screenshot, lets say I want to remove the views or the author name, How can i achieve it ?...
The functionality of creating a checklist and using templates all works fine.My question comes after creating case, On checklist item table checklist is missing. I have requirement Checklist - Able to Make Mandatory.
User A is not able to see the tasks in Portal under To-dos. She has been added as a delegate to user B. user B is able to see the tasks in portal but when those same tasks are assigned to user A she is not able to. Even if we remove user A as a deleg...
Go to HR Agent WorkspaceOpen any of the interaction record.Click on Create HR CaseHR Case creation page gets opened. Is it possible to auto populate the fields on to the HR Case creation page from the interaction (like opened for, employee name, subj...
Hi all, How to copy the short description from intersection to hr new case in the hr agent workspace using create hr case ui action.I am not able to modify the g_aw script. Can you guide me how to modify the script
is it possible to override the content style like (color of the text and if we hover the link it should be displayed in red color).I tried making changes to cloned widget of KB Article content and the changes were not reflected.Any help would be high...
I am new to trying to do this stuffin Service Now and I have trouble finding the help in the documentation and I come from a web development background. I am trying to make an onchange script for a specific field in a form so that when it changes, i...
Hi, If HR case is changes to awaiting acceptance state , Then Auto populate Due date on HR case with 5 Business days from when HR case is changes to awaiting acceptance state.HR case is closed after 5 business days from when HR case is changes to awa...
Hi All, Can someone please help me on below query The Live Chats for Human Resources should route to the specific "Operations" assignment group to respond to Please help me to achieve this. Thank you..
I have a scheduled job calling a rest get message. I need that loop though and get 1000 records at a time. How can I do that calling the rest message created? How can I pass the loop parameter to the rest message from the script?
