Forum Posts
Prepopulate opened for and subject person variables with values on HR service
Hi, I had a requirement where from a HR case I need to create a HR task and with the task type as HR service through which the record producer will be filled by HR task Assignee. now my requirement is to pre -populate the Record producer variables wh...
Impact of Cloning HRSD Module from Development to Production in ServiceNow
We currently have the ITSM module implemented in the client's development environment. If we clone the HRSD module, would this cause any issues or have any impact on the production environment? Are there any best practices or precautions to consider ...
Resolved! Enforce unique profile business rule
Hi Team, What is the purpose of this Enforce unique profile BR, we are trying to update user profile via transform map but for that specific user its errored out as Operation against file 'sn_hr_core_profile' was aborted by Business Rule 'Enforce uni...
How to hide or default CoE value on Case creation in HRSD?
Hello, At our company we only use the HR Case CoE value, which is why the requirement came to have it defaulted to this value, as we don't use the others. i know how to disable the others, but even by disabling they would still need to select the val...
Resolved! Generate Letters in HR Service Delivery
We're looking at the Employee Relations module and we are wondering if it is possible to generate letters in ServiceNow. We currently have offline processes where letters have to be created and sent out to the subject person of a disciplinary or the ...
HR Agent Workspace - Add Direct Reports and its popover to At a glance
In the old HR workspace, the Org Information was part of its OOB configuration, but in the new HR Agent Workspace it's a component that you had to create yourself. Detailed below are the steps on how this can be accomplished. 1. Update the hr_atAGlan...
Resolved! Agent Workspace configurations - HRSD
Hello Friends,Looking for some solutions like how we can add a custom dashboard into Agent Workspace for HRSD and What type of permissions and licenses are required for Agent Workspace.Thanks
How to Add Employee Documents to HR Agent Workspace?
In the HR Agent Workspace, I want to add an Employee Documents section similar to the one shown in the screenshot (with options like All Documents, Disciplinary Notices & Documents, Employee Verifications, etc.). I’ve tried adding it, but it hasn't w...
Resolved! Integrate ServiceNow with Adobe Sign
Please let me know how we can perform e-signature between Adobe Sign and servicenow.Kindly let me know the plugins required and the installation guidelines.
HR Case SLA on HR Service Transfer
Dear Community Members, Looking for some inputs to set SLA definitions as per below requirements: Whenever an HR case is transferred to new HR service, the existing case gets cancelled and new case with new HR service is created, along with that, SLA...
Add UI action to Workspace Case creation form?
Hi everyone, I hope you are doing well. I wanted to customize a little bit the case creation page on HR Agent Workspace and I wanted to add a UI action (a button) there. It there any way to do so in UI builder or what is the other approach? Thank y...
Employee Relations Case Summary Report
HiI am starting to research the use of the Summary Report for Employee Relations cases. I understand I need to configure the document template to pull in the required information from the ER case. It was not clear whether I could include details or...
Issue while accessing the Item - Servicenow
Below is the screenshot of the error message which I am receiving while accessing the request. Please assist!
How to display a knowledge article in the Search Context (Agent Assist) in the HR Agent Workspace
The sys ID is already added in the resource configuration condition. The article I want to display does appear in the HR case form — I want that same article to be shown in the Workspace based on the short description in Agent Assist. In the Search C...
