I have experience in ITSM and now I’m planning to learn HRSD. If anyone has good learning resources,

[Shraddha Kadam]

Hello @somya-gupta25 

Understand What HRSD Is

Before jumping into configuration, understand:

• What HRSD is used for (employee experience, case management, onboarding, etc.)
• How it differs from other ServiceNow modules (e.g., ITSM)
• The key components: HR Case Management, Employee Center, Lifecycle Events, Knowledge Management, HR Services, and HR Workflows

Hands-On Practice Start configuring:

• HR Services and HR Case types
• HR Templates and Assignment Rules
• HR Case creation through portal or agent workspace
• Set up a basic Lifecycle Event like Onboarding
• Create HR Catalog items using record producers or catalog builder
• Explore Employee Center (ESC)

Understand the difference between Employee Center and Employee Center Pro

• Customize the Employee Center portal
• Add knowledge articles, HR services, quick links
• Key Topics to Learn in HRSD
• Key Concepts HR Case Management HR Services, Templates, Skills, AssignmentLifecycle EventsEvents, Activities, Onboarding Flow, HR Knowledge Creating & Publishing Articles, User Roles (e.g., sn_hr_core, sn_hr_case_reader)ESC Portal Widgets

Practice Real Scenarios

Try implementing:

• End-to-end Onboarding Lifecycle
• Custom HR Service with approvals
• Use Virtual Agent for HR-related interactions

Please find the attached documents of Required Plugins and some of the basic tasks for hands-on experience.

If my response was helpful, please mark it as correct and helpful.

Thank you.

[Shraddha Kadam · Accepted solution]

Hello @somya-gupta25 ,

Below are some community article/blog as well for more information
https://www.servicenow.com/community/hrsd-articles/hr-service-delivery-welcome-guide/ta-p/2310525

https://www.servicenow.com/community/hrsd-articles/human-resource-service-delivery-hrsd/ta-p/2309593

If my response was helpful, please mark it as correct and helpful.

Thank you

[Shraddha Kadam]

Hello @somya-gupta25 ,

If my response was helpful, please mark it as correct and helpful.

Thank you.

[Shraddha Kadam]

Hello @somya-gupta25 ,

If my response was helpful, please mark it as correct and helpful.

Thank you.