I need to write a script to fill in a glide list with 3 values, assigned_to, caller and opened_by. Please see screenshot below.

[dinasabry]

Hi,

I need to write a script to fill ina glide list with 3 values, assigned_to, caller and opened_by. Please see screenshot below. Should it be a client script, UI policy or what?  How do I access this glide_list (u_users_enabled_to_access_case)

[dinasabry]

Tim,

Thanks a million. That did it. Insert before.

Have a great day1!!

[Pradeep Sharma]

Hello Dinasabry,

Create a Before business rule insert/update (per your req) with the script as below. The below script will also take when u_users_enabled_to_access_case is already populated.

(function executeRule(current, previous /*null when async*/) {

// Add your code here
var u_users_enabled_to_access_case = current. u_users_enabled_to_access_case.toString().split(",");

if (u_users_enabled_to_access_case.toString().indexOf(current.caller_id) == -1) {
watch_list.push(current.caller_id);
}
if (u_users_enabled_to_access_case.toString().indexOf(gr.assigned_to) == -1) {
watch_list.push(current.assigned_to);
}
if (u_users_enabled_to_access_case.toString().indexOf(gr. opened_by) == -1) {
watch_list.push(current.opened_by);
}
current. u_users_enabled_to_access_case = u_users_enabled_to_access_case.join(",").toString();


})(current, previous);

Please let me know if you have any questions.

Thanks,

Pradeep Sharma

[dinasabry]

Thank you! however, i have a quesiton. Why sometime you use current. and other times you use gr. ?

[Pradeep Sharma]

current is use to access the current record object where as gr i.e GlidRecord is used to access the other table record or another record of the same table.

[Tim Deniston]

I think in the script from Pradeep, any "gr" should be replaced with "current". I find myself frequently mixing the two up since they are very common object names in ServiceNow scripts.