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Unable to Add Step to navigate All Case Module in HR Agent Workspace

Hello everyone,I’ve created a test case using ATF to submit one HR Service, and it’s working fine overall. However, I need to impersonate a test user to verify the case details in the backend.So far, I’ve added the following steps:Step 1: Impersonate...

iztgokul by Tera Contributor
  • 382 Views
  • 4 replies
  • 0 helpfuls

Set Onboarding ramp up trigger

Hi,I'm trying to test out the new 'Generate onboarding ramp-up plan agentic workflow' in HRSD. I'm currently trying to follow the product documentation: https://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/human-reso...

Need to bulk import Knowledge Articles

Hi All, I need to bulk import Knowledge Articles along with their associated attachments and images. Using an Excel file, I can import the articles, but I’m not sure if the attachments/images will be included. Please let me know how I can achieve thi...

RajuSattims by Tera Contributor
  • 280 Views
  • 2 replies
  • 0 helpfuls

Reference qualifier for HR cases based on COE Security policy

Hi experts I'm looking to fix a flaw in ServiceNow HR security where a case can be assigned to a group and/or user who does not have access to view or edit the case due to the COE security policy configuration, ServiceNow have advised that there is n...

Carl1973 by Tera Contributor
  • 994 Views
  • 6 replies
  • 2 helpfuls

Email content is disappearing for HR Agents

Some HR agents are reporting that when they are typing emails in SNOW, the content is not saving and is disappearing. , Krishna from the HRSC have experienced this issue all of this week. It sounds like it is happening when they are copying from a SN...

"Skip" button Displaying Inline Within Checklist Item Text

I'm experiencing a display issue with theHR Task where the "Skip" button appears inline within the checklist item text instead of being positioned separately (e.g., to the right of the item or as a separate action).  how can i change the placement of...

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GhitaB by Tera Contributor
  • 459 Views
  • 1 replies
  • 0 helpfuls

Resolved! Public comments box is showing up as private work notes

They select the 'Comments' feature but the box shows yellow like a private work note and the button to submit it belongs to the private work note. They have to click out of the Comment and back into the Comment to get it to work. If they don't pay at...

Resolved! How to Filter Users with HR Profiles

Hi, I've already created an Advance Reference Qualifier in Variable Set for Opened For/ Subject Person referenced to table [sys_user] and to filter only users with HR Profiles but since this is a query, loading of users in drop down takes 3-5 seconds...

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pjftenorio by Giga Guru
  • 628 Views
  • 7 replies
  • 3 helpfuls