Resolved! how the watchlist person can able to see my requests
Hi everyone, Is there a possible way the watchlist person can able to see my requests in portal page..?
Forum Posts
Resolved! Allow watchlist users to read HR case within Employee Center hrm_ticket_page
Hello - is it possible to allow a user who is on the watchlist of an HR case to also be able to view the cases details via the hrm_ticket page in Employee Center? Currently, if a watchlist user tries to view case details in Employee Center, they'll g...
Retire translated versions when english article is retired
I created a Business Rule that retires translated articles when the English version is retired. It works fine if there's a translation for the same version of the English article.But here's the problem:If I retire the latest English version (like v3)...
Unable to Add Step to navigate All Case Module in HR Agent Workspace
Hello everyone,I’ve created a test case using ATF to submit one HR Service, and it’s working fine overall. However, I need to impersonate a test user to verify the case details in the backend.So far, I’ve added the following steps:Step 1: Impersonate...
Employee Center Advanced Portal Navigation analytics - click count?
Hi all, Are there analytics for the Advanced Portal Navigation in the Employee Center (i.e. how many times each menu item is clicked on)?
Set Onboarding ramp up trigger
Hi,I'm trying to test out the new 'Generate onboarding ramp-up plan agentic workflow' in HRSD. I'm currently trying to follow the product documentation: https://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/human-reso...
Why Email Client templates are not visible on agent workspace even after giving roles to users i
Email client templates are just visible to admins on agent workspace even after giving roles as per acls users are not able to see them on agent workspace
Need to bulk import Knowledge Articles
Hi All, I need to bulk import Knowledge Articles along with their associated attachments and images. Using an Excel file, I can import the articles, but I’m not sure if the attachments/images will be included. Please let me know how I can achieve thi...
Reference qualifier for HR cases based on COE Security policy
Hi experts I'm looking to fix a flaw in ServiceNow HR security where a case can be assigned to a group and/or user who does not have access to view or edit the case due to the COE security policy configuration, ServiceNow have advised that there is n...
ServiceNow capture signature from external signature pad integration
Please help me with a solution related to my question wanted to know how does service now capture a signature from an external signature pad
Email content is disappearing for HR Agents
Some HR agents are reporting that when they are typing emails in SNOW, the content is not saving and is disappearing. , Krishna from the HRSC have experienced this issue all of this week. It sounds like it is happening when they are copying from a SN...
"Skip" button Displaying Inline Within Checklist Item Text
I'm experiencing a display issue with theHR Task where the "Skip" button appears inline within the checklist item text instead of being positioned separately (e.g., to the right of the item or as a separate action). how can i change the placement of...
Resolved! Public comments box is showing up as private work notes
They select the 'Comments' feature but the box shows yellow like a private work note and the button to submit it belongs to the private work note. They have to click out of the Comment and back into the Comment to get it to work. If they don't pay at...
Resolved! How to Filter Users with HR Profiles
Hi, I've already created an Advance Reference Qualifier in Variable Set for Opened For/ Subject Person referenced to table [sys_user] and to filter only users with HR Profiles but since this is a query, loading of users in drop down takes 3-5 seconds...
