Hi everyone,I'm experiencing an issue with Field Translations in ServiceNow and hoping someone can help.**The Problem**I'm trying to add a French translation for the `global_description` field on the `sn_hr_core_template` table (HR Template). Every ...
Hi Experts,i'm trying to get a heading component in the ui builder, to be bolded style once another field is returning true (condition) how i can achieve that via the ui builder heading component config?see the attached photo.thanks!
We are currently able to see these capabilities—such as the AI Search bar, taxonomy-driven topics, and VA chat—natively available in the ESC experience. However, when rendering portal pages using MESP, these elements are not visible in the same way.H...
Hello, Our team would like to modify the default tab switching behavior for Live Chat interactions on the HR agent workspace: The current (undesired) behavior: We currently allow 2 concurrent chats at the same time. When a chat agent is already on ...
Hi All,In Agent Workspace, within an HR case, there is a New button that is used to create an HR task. I would like to understand where and how this button can be edited, or how its behavior can be controlled.Our requirement is to disable the New but...
Hi everyone!I discovered this community forum a few months ago, and I’m genuinely impressed by how much useful information is shared here - often explained much more clearly than in the official ServiceNow documentation. As someone who’s still new to...
HiI have a requirement to clone the Topic Content widget in a custom scope and modify the widget, After cloning the widget and added the widget to a page, once we open the page in ESC portal widget is hidden and getting an error(Attaching the error)...
Hi Community,I'm working on KB Article Templates in ServiceNow (Employee Center) and I'm facing an issue with pre-filling default content in template fields.**Context:**I created a custom KB Article Template with two HTML fields:- Population concern...
I am looking for best practices and guidelines on how to create effective Resolution Notes written by HR Agents. In particular, I am interested in understanding how Resolution Notes should be structured to be AI‑friendly and easily consumable from a ...
Hello Community, I want to make display the info message under the reference field. if any manual changes happen by agent on agent workspace case form field. For Example: Job field is reference field. if i have updated manually . Field message shoul...
I understand the concept of Subject Person, and I also understand Opened by, but I have never been able to clearly understand what role the Opened for user represents.Is Opened for the Subject Person?Or is Opened for the person who submitted the case...
Hello experts,Is it possible to create a single form that you can use to apply a different HR case?The concept is in a single form, you can select a drop down which references to an HR service. Then depending on a selected HR service, you can create ...
Hello All, I have query in 1 form which is built through the catalog item builder. It is simple form for probationary review and when we are trying to submit the form the HR case state is marked as close complete post submission of the form. This fo...
I want to set the Facet filter of Country by default based on Logged in user In HR Employee center. It's working manually selection of country but not set automatically by default as the Logged in User Country location.
HR Criteria configured on HR Services only validate against the Subject Person and cannot directly restrict Requestors from searching for ineligible HR Services in the backend (Agent Workspace / Case Creation Page). I want to ensure that ineligible R...
