UI Action 'Transfer Case'
Need to call UI Action 'Transfer Case' from Script include or fix script to bulk transfer HR cases.
Forum Posts
Best approach for Preview → Agent-Editable Fields → Generate flow in HR Agent Workspace (Configurabl
Hi all, I'm looking for guidance on the recommended/supported approach to achieve the following flow, fully within HR Agent Workspace (Configurable): 1. An HR Agent opens an HR Case2. Clicks a button to preview a document (generated from a template, ...
HR Agent Workspace Configuration – ServiceNow HRSD – Add Info Icon on Field Label to Redirect User
Hi Team,I am working on a requirement where the client wants an info icon (ⓘ) placed beside a Choice type field's label on the HR Agent Workspace.On click of the icon, it should display a popup message below or near the field. This message should con...
Resolved! Accessing "Document Templates" in HR Agent Workspace
Hi Team,I have created a "Document Template" task with the type set as PDF, which includes two levels of participants: "subject_person" and "opened_for."When an HR LE case is created, a corresponding child case is also generated. According to the par...
Design recommendations for an HRSD annual benefit eligibility review process
Looking for design recommendations for an HRSD annual benefit eligibility review process.Requirements:• All eligible employees must review and respond annually• Most employees will have no changes• If no changes are reported, we would like to avoid c...
How to set Default Filter Operator for columns to 'contains'
For instance when I go to CSM/FSM workspace each time I have to select the 3 dots to change the filter operator. We have a ask that operator should be set to 'contains' as default
granular delegation
Hi friends, In granular delegation, supposing I need to build a delegate user criteria which should satisfy the two below given conditions for HR tasksDelegator's manager = Delegate's managerDelegator's Org level=Delegate's Org level (Org level is a ...
Resolved! HR profile option is not showing up
Hi Team, I installed the HRSD licensing plugin and then looked up for HR Profile option. But it doesn't showup. Any suggestions to get the HR profile option visible? Regards,Arun Kumar Mahesh
Resolved! Granular delegation
Hi friends, Can anyone help me understand how exactly the delegate user criteria in a Delegation rule works ? When we specify a Delegate criteria in a delegation rule, I don't find a place where it shows only those users satisfying the criteria who w...
Subject Person Mapping Issue in Child HR Case
Hi Team,I have a requirement where a Parent HR Case is created when the Last Day of Work changes on the sys_user record. Based on an RITM variable update (field_1 = Yes), two HR Tasks (type: Submit Catalog Item) are created via Flow:Task 1 assigned t...
Flow-type Activity Sets missing (not even Pending) in HR Agent Workspace Playbook
EnvironmentServiceNow HR Service Delivery — Lifecycle Events / HR Agent WorkspaceCustom Lifecycle Event with 6 Activity Sets (stages). Two of the six stages contain Flow-type activities — the Activity Set item's fulfillment is a Flow Designer (sub)fl...
Resolved! MRVS row.getDisplayValue() not returning choice label in Mail Script notification
Hi all,I'm trying to display Multi Row Variable Set (MRVS) data in an email notification using a Mail Script, so that i can display th value on my email notification. (function runMailScript(current, template, email, email_action, event) {var mrvs =...
Manager Approval Not Visible in HR Case Activity Log
Hi Community,We have an HR service that is used to assign roles to users. We configured a Flow Designer flow with two approval steps:Manager approvalGroup approvalBoth approval steps are completed successfully. However, in the HR case Activity Log, o...
Resolved! what will be answer of following question ?
Q. Which feature prevents editing or purging of employee documents based on an HR Profile?A) Topic DetailB) Legal HoldsC) Retention PolicyD) Security Policy
Facing issue with configure Employee Document Management in the Lab Simulator Course
Hi ServiceNow Community, I'm working through the Human Resources (HR) Unguided Simulator (Zurich) course, specifically the "Configure Employee Document Management" lab task.After completing the required steps and attempting to validate the task, I'm ...
