I have predictive intelligence on to classify the HR service correctly. It keeps incorrectly classifying one of our services and I would like to block PI from changing certain services. Is there a way to do that?
Hello everyone,I have a question regarding the Bulk Edit (Edit selected) functionality available in list views within the HR Agent Workspace.I’m having some difficulty understanding how this feature works in the background. Specifically:How ServiceNo...
Hello, I'm working in Flow Designer, and I ran into an issue where the flow I was working on froze, and I couldn't make changes. I tried to close and reopen the flow, and now it's stuck on processing and won't open. Only one flow is affected, and I'm...
I'm currently having an issue with the Employee Form / Survey Designer. There seems to be a limitation where it cannot fetch data from another table, which prevents me from displaying the value on an Employee Form field. Based on the scenario shown ...
Hi Tea,User 1 with admin role : logged in and opened Demand list view i can able to see all the demands user 2 with out admin role : logged in and opened Demand list view i can able to see all the demands.after i provided filter i m getting no recor...
The Assigned To user, on an HR Case, wants to Pend/Suspend a case and have a REMINDER auto-generated to them at X timeframe. This would send the REMINDER email and the notificaton icon to the Rep that the case needs followup. We are trying to f...
When the user clicks the "Pause" UI action:A popup should appear.In the popup, a list of pause reasons (as selectable options) should be displayed.If the user selects the option "Other" from the list:A text field should dynamically appear within the ...
Hi, I want to use NLU Functionality in my Personal PDI, But i am unable to use it since it is giving me the below error. i have installed all the required Plugins and have also activated the NLUCan it be resolved?
I want to fetch HR profile data through the topic script in Now Assist for Virtual Agent, but I’m encountering a cross scope access privilege error. However, I have already set it to allow, and I’m still getting the same error. Why is this happening ...
How to remove/disable not required lists from HR Agent workspace?Currently I want to show only Knowledge list in HR Agent workspace.
Our HR Agents are asking for a way to attach documents to any HR cases and have an option to make them not visible to the Subject person. These are cases that are not necessarily Employee Relations cases where the Evidence tab is available, but there...
On employee documents, based on security rules, user can create the documents (if member of security groups). But in addition to that, if I want to restrict a document type based on subject person country, to show that type only to a specific country...
Hi Everyone,@Ankur Bawiskar , @Chuck Tomasi @GlideFather I’m working in a scoped application, and I need to create a sys_choice entry for a field on the HR Profile (sn_hr_core_profile) table via Script Include. I’m unable to insert or update sys_cho...
I have a Business use case :The At a Glance panel should display the Subject when present and the Opened For when Subject is blank for HR cases in HR agent Workspace.Can this be achieved ?
Hello! Within HRSD, we currently use Dispute Groups and are having the problem that the members of these groups then effectively are blocked from HR cases to avoid any chance of inappropriate access and conflict of interest. I'm keen to hear from th...
