I have a requirement to change the Transfer Reason in the Modal to be a dropdown selection and save it to a custom field to make it a reportable field. But I cannot find where I can configure this field. Does anyone from the community help me with th...
What role is the /asc portal locked down to? I believe it to be snc_internal however this then gives our alumni users access to other places in the platform such as /esc or the backend.
Hello, We're setting up Knowledge Center for our new HRSD project and we have created couple of Knowledge Bases. However, when opening the KB from within the Knowledge Center, we get "The page you are looking for could not be found" error and in addi...
If a ticket is created via My Info Centre form, is there a way to monitor any additional comments or worknotes entered by the sender via a field in the HR case table? Looking for a way to create a widget or report based on Additional comments and Wor...
Hi Everyone,I have a requirement to display the Reply, Reply All buttons that appear in the activity stream above the email message to prevent the user to scroll a longer email for these buttons, Can anyone suggest how can I make this change?Thanks i...
Hi Community,I’m facing an issue with the "Collect Employee Input" HR Task type in HR Agent Workspace, and would appreciate any guidance or insights. Problem StatementWhen using the Collect Employee Input task type:The input/survey form (employee inp...
In servicenow hrsd A&B team receives an excel report "inactive user in active hr groups" as an attachment on an email. Then an agent reviews the excel sheet apply filter as below on columns of excel sheet to get desired data:A) column A- In "Emp stat...
Hey everyone, I'm looking for what is the best practice regarding record producer variables on HR Cases and HR Tasks. Currently, we are writing the variable values to the case description field. As our HR team has been maturing their processes, they...
Hello HRSD Community! I have a very long list of HR Cases that need to be transferred to another COE table (i.e. sn_hr_core_case to sn_hr_core_case_benefits). What is the best way to do this without having to manually transfer each case individually...
Has anyone implemented a way to hide Level 3 and Level 4 topics from the mega menu while still keeping them accessible through navigation? We would like the mega menu to display only Level 1 and Level 2 topics. Lower-level topics (Levels 3 and 4) sho...
Hi Everyone, We are currently reviewing our HR Service Delivery (HRSD) design and would appreciate guidance from those with implementation and architectural experience.Specifically, I’m looking for best practices around the following areas:Custom COE...
I have a requirement to create a method to transfer an HR Case to an Incident. Is the best method to use a UI Policy from the HR Case Form?
Hi Community,We are currently facing an issue with the Now Assist – Case Summarization capability in ServiceNow HR Service Delivery.Issue DescriptionWhen an HR Case is in Work in Progress (WIP) state or any state and HR agents use the Case Summarizat...
I have written very simple code to copy fields values from CSM case to task but seems not working . I'm creating case task manually using "New" button in related list tab.Its BEFORE, INSERT business rule without any conditionIs there anything I am mi...
Hi All,Does anyone knows about thisWhenever we search for a catalog item on the portal, the first result appears in the Suggested Card using Genius Search Results.We would like to modify the Suggested Card behavior so that, instead of displaying the ...