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Employee Details Expanded Card

I am working on Manager Hub and wanted to include details on Employee Details expanded contact card. I only have the options Location, Contact and Status. How can I add more fields from Employee Profile table onto this card? 

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Radha K by Mega Guru
  • 250 Views
  • 1 replies
  • 0 helpfuls

Resolved! HR template

Hello,Can someone explain to us , in an HR templae : what does mean :Due date calculation = 1 hourwhen to send = 5interval = 2Thanks, 

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HR Service in Transfer case

Hi Community,On HR Agent workspace we have a Transfer case button. When we click on that , we will get a dialog box having several fields one of them is HR Service.Any idea from where the dropdown value is coming in that list ?NOTE : I already have c...

Drishti by Tera Guru
  • 780 Views
  • 4 replies
  • 0 helpfuls

Contextual Search results in email

Hello All, I got a requirement where I need to send an email to Requester once the HR case is submitted for any COE. I have created the Notification and calling Email Script as shown in below screen shot.I could see Contextual search results are show...

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Resolved! Mapping to Parent Case from HR Task Submit Catalog Item?

Hello, wondering if this is possible & if anyone has ran into something similar. As part of a lifecycle, we have an HR task of the Submit Catalog Item type going to an employee. When the employee completes the task, a child case is created - which is...

maxstnr by Tera Contributor
  • 325 Views
  • 3 replies
  • 2 helpfuls

Resolved! BR to exclude some users from seeing some cases

Hi everyone please i would like to write a BR to exclude exteranl users from seeing the offboarding case  here is the script but still didn t work(function executeRule(current, previous) { var userId = gs.getUserID(); gs.info('[HR VISIBILITY...

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ghitabahaj by Tera Expert
  • 391 Views
  • 5 replies
  • 4 helpfuls

How to make bold for one word in virtual agent greetings

Hiwe need to make bold on word in virtual agent greetings for suppose" Hi, welcome to virtual agent"In this Welcome should be in bold styleBut our message does not store in sys ui message tableIt is directly given in the virtual agent flow and embedd...

sri vijaya by Tera Expert
  • 947 Views
  • 6 replies
  • 1 helpfuls

Resolved! Anonymous Report Center catalog item

Hello,  We are currently looking at implementing the Anonymous Report Center. Can someone clarify whether it is possible to modify the Report Misconduct form in the ARC so that it is different to that in the standard service catalog? If so, where is ...