Our users can pull the Work Notes field into a list view in both native view and agent workspace. They can also add work notes, so they do have access to the field. However, they cannot select the Work Notes field as a filter condition. We would lik...
We are looking to integrate Lumos with ServiceNow for user and HR profile creation.Lumos team is saying that they have pre-built connector to integrate with ServiceNow to create users directly in sys_user table, and don't have any scope to set stagin...
A pain point for our ER Agents is that there is not an easy way to know if corrective action records associated to an ER case has an attachment added. An idea I had was to write a business rule on the corrective action table that posts a work note t...
I have a requirement for a custom multi-select field to be added to a table that extends HR case (sn_hr_core_case). I can use the List data type but would need a table to store the choices. I took a look at the tables that came with HRSD applicatio...
Hello All, We are not able to route HR Cases to different assignment groups while clicking on SAVE button but by clicking on UPDATE button cases are getting routedWhen assignee is trying to route HR case, assignee is getting below error"Unable to exe...
I created one attached to my custom app scope however I do not see it. I am expecting to see a ui action to generate the html from the fields on the record, but I do not see anything. Someone please explain to me how this works. Much Appreciati...
There's "Recommended for you" and "Popular topics" widgets available on Employee Center Pro homepage.ServiceNow product documentation says "The Recommended for you widget displays catalog items and knowledge articles, enabling you to view information...
Is there a way to suppress the name/avatar of an agent leaving a comment on an HR case? When users view customer visible comments on the Employee Center in their My Requests widget or when users receive an email with comments left on an HR Case, the ...
Hi,OOTB notification "Activity Stream @Mention Email notification", has a link which takes agent to backend (Native UI) of the incident. However requirement is to take agent to workspace.Since the notification is global, it should work for all the wo...
ServiceNow does not provide a native Managed File Transfer (MFT) engine, but ServiceNow can integrate with external MFT systems to securely move files into (or out of) ServiceNow.“ServiceNow does not have native MFT, but it supports integration with ...
Hi Team,I am currently working on an Employee Offboarding Flow in Flow Designer (HRSD module). The flow is triggered when an offboarding request is submitted and follows an approval process.The Approved branch is working as expected, including record...
Hi All,I have installed the below plugins on PDI however HR is missing from portal.Human resource coreEmployee center proHR TaxonomyI have tried to repair all plugins with demo data, but it is still same, Please provide your suggestions to resolve th...
I need some help changing a label in UI Builder for the Agent Workspace. Specifically, I want to update the label in the Activity Stream Compose component where the Email and Comments options appear. The original component is locked because it’s an S...
How to disable the contact support with 3 dots in chat which says contact support. I do not want to show the 3 dots(Hamburger Menu) to connect to support as shown in the Picture
We have a requirement in ServiceNow HRSD to support alumni/terminated employees who are no longer active users in the system.These former employees need to contact HR using their personal email accounts. Because these users are inactive and cannot ac...
