Hi, In the HRSD Lifecycle Event, I have configured multiple Activity Sets. Within the Pre-Leave Preparation Activity Set, there are three activities. My requirement is that these activities should execute sequentially:The first activity should be tri...
Hi Experts,I have created an HRSD report on the HR Case [sn_hr_core_case] table.Group By: Subject Person → Location → CountryStack By: HR Service → Topic Detail → Topic Category → COEThe report is working as expected; however, the legend displays the...
Hi, Community In HRSD Employee Relations, restricting a case removes the requester’s access — yet the notifications, including the resolution notice and the request to accept the resolution, keep going to that same requester. I’ve raised this with bo...
Currently, the Involved Party Name field has limited user options. This enhancement aims to expand the selection criteria when the Involved Party Classification is set to HR.When HR is selected as the classification:The dropdown should display users ...
The Out Of Box Flows of Alumni Center application are inactive and some security constraint is blocking me from activating them, the Documentation does not mention anything about the flows but they are needed for users to be converted to alumni users...
Is there an easy way to extract which HR Services & Topic options are available by country? Also, once a case has been opened, is there no other way to change the Service & Topic apart from transferring the case? Any help would be appreciated. Thanks...
Hi All, We have a record producer that creates specific HR Cases under a specific HR Service. The record producer has a script that calls a subflow queries the HR Case table to find out if another case with the same HR Service is open for the same su...
I'm working on an HRSD story where I need to remove the word "Case" from Employee Relations service display names in Employee Center, without breaking any existing functionality. I've located the HR Service records under:sn_hr_core_service.list ...
I was doing the simulator tasks and stuck at the place where it is asking me to assign all HHD Stories to the Application Development theme and HHD Application Development epic?. I have done it all but still facing the same error. Not sure how to pr...
Hey SN Community! Is it possible to restrict case access for HR Agents based on their assignment group using a COE Security Policy?For example: Person A is apart of HR Tier 1. There are currently 4 HR Benefits Cases. One is assigned to HR Tier 1, so ...
I'm facing an issue with a Record Producer in HRSD and would appreciate any suggestions.RequirementI have a Record Producer with two variables:q1_help_areaq2_detailsOne of the choices in q1_help_area is Workday.When a user selects Workday:The q2_deta...
I have created a custom field on HR case table and i want to make this field visible on HR task as well for HR agents, I tried dotwalking from parent field but parent field is referenced to Task table.
can we capture user inputs from the Employee Center (ESC) and show them in a generated document in HRSD?If it is possible, what are the ways we can achieve it?
how to add multiple groups to hrsd COE security policy once at a time in servicenow
I have the need to create 2 separate Summary Reports from an Employee Relations case in HR Agent Workspace. I have a general summary report (OOTB) and then I have a new report called Legal Report that also needs to generate. I have 2 separate Documen...