We need to restrict requestors and HR advisors from deleting the attachments, so that no wrong document is deleted and we have an audit trail of what has been deleted by whom. For this below are the feasibility options to be checked on Service Now : ...
Hi everyone,I have a requirement in Agent Workspace to increase the height of the Description field.Currently, the Description field has a limited height, so when a user enters a long description, they need to scroll within the field to view the cont...
This is how I currently see the HR Agent Workspace. Why I can't see the Inbox if AWA Queue is already configured?
Hello,I m a servicenow devlopper and I will start the business analyst role in the HRSD module, so i m looking to train my self to write user stories and I m looking for scenarios to transform to the following form :As a [role/persona]I want [capabi...
Hi everyone, I would like to clarify the OOTB behavior of attachments when an HR Case is transferred to another HR Case.We observed the following behavior:An attachment is originally added to the old HR Case by User A.The HR Case is then transferred ...
Hi Community, I have an HRSD requirement for an Employee Relations Case. Table: sn_hr_er_caseRequirement: We have an HR Service called Consultation.When a case is created for the Consultation HR Service, the Opened for field should be empty.This is r...
As an HR Agent, we need to restrict requestors from editing or renaming attachments that have been added by an HR Agent or other users.Requestors should be able to edit or rename attachments that they have uploaded themselves. However, they should no...
I've a requirement to hide certain variables from the report based on user location for sn_hr_core_case table even if they have report admin.The variables are stored in the variables editor and it's not mapped too any field.I tried creating ACL on qu...
Hello Team,I am facing an issue with knowledge article access in HRSD.The user is able to view and access draft articles in the Human Resources General Knowledge knowledge base. However, the same user is unable to access draft articles in the Human R...
Hi team I'm working on an HRSD requirement where I need to send an existing notification (built on the sn_hr_er_case table) to an additional email address stored on a related table, not the standard User reference. Setup:Notification: "ER Case Close...
Hi all, I'm building a fixed-term employee contract renewal process in HRSD:1. Dynamically edit/fill contract content at renewal time (term dates, salary, etc.)2. Send the finalized contract for E-signature3. Ideally run this as a Lifecycle Event, si...
Hi All,Exploring ServiceNow HRSD otto OOB skills in our customer instance.Getting following errors, attached screenshots as your references.Case Summarization : Case Resolution: Any support. Please assist in here.
Looking for some advice on decommissioning of services as unsure of best practice in ServiceNow. For background: In BMC Remedy (our ITSM solution), when a service is decommissioned we export the service so we have a copy on hand (stored in SharePoint...
Hi all- wondering whether anyone had come across a good solution for instances where Employee Relations investigations are managed by an "agent" based not in HR, but in the line of business in which the complainant is based? The typical set up of a ...
How to configure a cascading Interactive Filter for Service → HR Service → HR Category on a Universal Request dashboard?I am trying to configure a Cascading Interactive Filter on a ServiceNow dashboard based on Universal Request [universal_request].M...
