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Resolved! My requests search is not working - ESC Portal

Hi everyone, hope you are doing well! The search functionality on the My requests tab on Employee Center Core is not working. The widget should be: My RequestsWhenever I try to seach for a number or a key word it always returns "Search didn't match a...

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rafas_2703 by Tera Guru
  • 2345 Views
  • 5 replies
  • 1 helpfuls

Resolved! Change drop down in Transfer Case UI Action

We like the new Transfer Case option to reclassify a case by choosing, "Transfer with existing case number" and feel this will be very helpful.  The drop down to select the transfer type displays,"Transfer to a new case number" first, then you have t...

jrusso by Tera Expert
  • 3101 Views
  • 13 replies
  • 4 helpfuls

Resolved! CSS changes not reflicting inside the Modal

i'm trying to style one message inside a modal pop up in the service scriptbut seems like the changes are not reflictingCUSTOM_MESSAGE:"<p class='custom-msg' please use this <a href='google.com'>Link</a></p>",and in the controller this is what i have...

GhitaB by Tera Contributor
  • 330 Views
  • 5 replies
  • 0 helpfuls

Employee Document Management - Bulk Import

We are exploring the use of Employee Document Management and the Bulk Import capability from a Local Directory (not Cloud) and have some questions for the Community. 1. Can the files to be imported for each Employee be stored in a folder for each emp...

nmaneely by Mega Sage
  • 873 Views
  • 3 replies
  • 0 helpfuls

Resolved! Approvals not showing on my tasks tab in the unfied portal

Hi,I have created a flow designer which takes approval names from an intake form and once submitted creates a hr case. Once the hr case is created it triggers the approvals to the user that was selected on the intake form while submission. Till this ...

Universal Request UI Action Roles

Hi community,I was wondering if it's possible to customize the OOB UI Action Condition for triaging HR Cases or Incidents from a UR record without getting any impact or if any of you have any experience with that  ? 

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successfcator spoke

getting error while fetching get oauth token  OAuth flow failed. Verify the configurations and try again. Error detail:Cannot recover key 

btejaswini by Tera Contributor
  • 136 Views
  • 1 replies
  • 0 helpfuls

Resolved! Document Templates auto-generate a PDF and attach to case

Hello!I have a requirement to auto-generate and attach a PDF document to an HR case once the Record Producer is submitted.I was able to achieve that with HR Document Templates by creating a Flow that would look up PDF draft (created by leveraging 'Au...

AijaRe by Kilo Sage
  • 9016 Views
  • 12 replies
  • 4 helpfuls