Comments on Knowledge Articles

[jrusso]

We have the comments section available for users to comment on a Knowledge Article.   We have found that users are not using this section properly.   Comments are visible to all users, but we don't want to display all prior comments, as some comments are not appropriate for public viewing.   In the Knowledge Properties, it appears that our options are to always display, never display or click to display comments.   Never display, seems to hide the comments box and the prior comments.   Is there a way to allow comments to be left, but not make the historical comments visible to all users?   We would like our HR Service managers to view, but not all users.

[HarshTimes]

Hi John

Yes you can remove the knowledge comments. All the knowledge comments are stored in the kb_feedback table. You can remove the comments from there which you don't want to display to users

-Harsh

[eric_hemmer]

I'll bring this to the attention of the Knowledge Management product manager.   I can see the value in allowing employees to leave comment, but not displaying those comments publicly to the other employees.  

[jrusso]

Thank you.

[jrusso]

Ok, thanks for the information.   It looks like we would Delete the comment, as there is no option to display/hide, correct?