I want to show case a Field Message on Agent case form when manual changes happen by agent

[MUDIGOLAM BHANU]

Hello Community,

I want to make display the info message under the reference field. if any manual changes happen by agent on agent workspace case form field.

For Example: Job field is reference field. if  i have updated manually . Field message should show case always under job field. "Updated by UserName(agent who has updated)". 

how we can achieve this ? Thanks in advance.

Thanks,

Bhanu.

[Ankur Bawiskar]

@MUDIGOLAM BHANU 

you can enable audit on table and in activity log you can see which user updated which field

How to activate/deactivate auditing for a specific table or field 

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[MUDIGOLAM BHANU]

Hello @Ankur Bawiskar ,

Yes, OOB behavior we can see the activity log if any manual action done on agent form. That I'm aware.

But, My Requirement is to Show case the message "Updated by Bhanu" under the field on agent case form always if any manual changes done by agent. Forgot about activity logs. we need to showcase under reference field if manual action done.

Thanks,

Bhanu.

[MUDIGOLAM BHANU]

Hello @Ankur Bawiskar ,

Please let me know if any possible ways to achieve above requirement?

Thanks,

Bhanu.

[Ankur Bawiskar]

@MUDIGOLAM BHANU 

when this should be shown below field?

when form loads or as soon as agent type?