IAR for HR not working

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ge3
Tera Expert

‎10-25-2024 12:23 AM

Issue Auto-Resolution (IAR) for sn_hr_core_case records continuously unassigns bot from target record due to AI Search not finding results.

 

After setting up IAR for HR on sn_hr_core_case on GI as HR service, upon submission of case from portal, the HR bot is assigned to the case for a second and unassigns immediately, What else needs to be configured?

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Shruti
Mega Sage
Mega Sage
In response to ge3

‎10-27-2024 09:19 PM

1. Can you make this system property true "com.glide.cs.notification_newuser_webclient "

2. Can you change requester from Opened for to Subject person

Shruti_0-1730089083751.png

 

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ge3
Tera Expert
In response to ge3

‎10-31-2024 09:49 AM

I got the KB link to work now (changed the search results portal value) but when catalogues are recommended, it seems to redirecting to a service workspace view which is broken like below. it always has that SWP in the URL, where can i remove that?

 

https://xx.service-now.com/swp?sys_id=6e595f95878cb090ea40a75d3fbb359f&id=iar_sc_cat_item&referrer=v...

 

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