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Resolved! Sending emails to employees on Leave of Absence?

Is there a workaround to sending notifications to employees who are on leave of absence? Our client cuts off access to their systems to any employee who is on LOA, and they want to be able to still send them case/incident notifications for anything t...

Org chart configuration

I am trying to get the org chart widget to display its tree structure based on the positions table so I could see all the positions reporting to an individual and also have positions currently filled be populated from the HR Profile. Any and all sugg...

Ofuoma by Tera Contributor
  • 1385 Views
  • 2 replies
  • 0 helpfuls

Resolved! I want to learn how to create lifecycle events.

Hi,    I want to learn how to create lifecycle events. I'm new to lifecycle events.  Can anyone please tell me one use case for lifecycle event and step by step configuration that I can implement in my pdi.    Regards,  Nivedita    

Resolved! HR Service Case options Execution

Hello There!!, I am trying to build my own custom HR service case options, but before doing so, I would like to know the existing execution flow of case options. I am well aware that the Case options are stored in the  sn_hr_core_service_option and a...

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How to restrict email for outbound emails.

Hi,    I know how to restrict email for inbound emails but don't know to restrict outbound emails. We can use multiple email address for one ServiceNow instance.  ex - When email sent to dev123+test@servicenowdevelopers.com then HR service should be ...

HR Case Template

Hello Team , Can we change the order of the variable which are there under HR Case template tab of HR Case.Thank you !

Angel27 by Tera Contributor
  • 779 Views
  • 2 replies
  • 0 helpfuls

How to use sign document if we use HTML Document Template

Hi Everyone ,   We have requirement to sign document ,but we are not sure get that done ,we checked the docs as well as existing configuration but we find sign document functionality is supported only for PDF Document Template Mapping such that when ...

Bulk Upload Documents into ServiceNow HRSD

Hi, I am working on bulk uploading documents into ServiceNow HRSD module. While going through the PDF document which is explaining the steps to be followed to bulk upload documents, there is a mention of OOB configuration as an example. This is the n...

Pradeep63 by Tera Contributor
  • 709 Views
  • 2 replies
  • 1 helpfuls

Parent is empty for child hr case

hi, I have a below case: For few HR agent, child case created through related links Child case. Case was successfully created. While checking on list view, parent is empty. While the same, when created by HR admin, it was showing the parent. What cou...

Sujit4 by Tera Contributor
  • 658 Views
  • 3 replies
  • 0 helpfuls