Is there a workaround to sending notifications to employees who are on leave of absence? Our client cuts off access to their systems to any employee who is on LOA, and they want to be able to still send them case/incident notifications for anything t...
I am trying to get the org chart widget to display its tree structure based on the positions table so I could see all the positions reporting to an individual and also have positions currently filled be populated from the HR Profile. Any and all sugg...
Hi, I want to learn how to create lifecycle events. I'm new to lifecycle events. Can anyone please tell me one use case for lifecycle event and step by step configuration that I can implement in my pdi. Regards, Nivedita
I want to remove the 'Most Useful' Links Widget from KB article Portal view. How should I be able to achieve it?
Hello There!!, I am trying to build my own custom HR service case options, but before doing so, I would like to know the existing execution flow of case options. I am well aware that the Case options are stored in the sn_hr_core_service_option and a...
Hi, I know how to restrict email for inbound emails but don't know to restrict outbound emails. We can use multiple email address for one ServiceNow instance. ex - When email sent to dev123+test@servicenowdevelopers.com then HR service should be ...
Looking to send out an email from a case within ServiceNow to a large number of recipients. Is there a recipient limit for emails sent from ServiceNow cases? Also, is there is an audit trail?
I have created 1 HR Task template with HR Task Type = Take Survey. I have Survey (asmt_metric_type) also which in Published and which is also added in my HR Task template. When I try to create new HR Task through the above created Template, Survey In...
Hello Team , Can we change the order of the variable which are there under HR Case template tab of HR Case.Thank you !
Hi Everyone , We have requirement to sign document ,but we are not sure get that done ,we checked the docs as well as existing configuration but we find sign document functionality is supported only for PDF Document Template Mapping such that when ...
Hi experts, When ever Agents are creating a case they are able to select inactive users. Inactive users should not be visible in the dropdown. Please help me with this scenario.
Hi, I am working on bulk uploading documents into ServiceNow HRSD module. While going through the PDF document which is explaining the steps to be followed to bulk upload documents, there is a mention of OOB configuration as an example. This is the n...
hi, I have a below case: For few HR agent, child case created through related links Child case. Case was successfully created. While checking on list view, parent is empty. While the same, when created by HR admin, it was showing the parent. What cou...
What is the difference between service activity and flow fulfilment types in HR Case configurations?
Hi, Why the system doesn't check for mandatory fields when i am closing a task from the ui action "close complete" but it checks when i am closing it from the field "state"? Thank you in advance
