In the HR Survey, only one trigger condition is working out of multiple.
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‎03-20-2025 07:04 AM
Our HR survey is configured with multiple trigger conditions for different COEs. However, only one trigger condition functions at a time. Currently, the "last updated" trigger condition is the only one working and triggering the survey. When any other trigger condition is updated, it starts working, but the previously functioning condition stops working.
Has anyone encountered similar issues and can offer assistance?
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‎03-20-2025 09:54 PM
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‎03-20-2025 09:59 PM
please share some screenshots
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-21-2025 01:37 AM
Hi @Ankur Bawiskar ,
Please find the screen shot of the trigger condition. We have additional trigger conditions for this survey for various tables that share the same condition.
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‎03-21-2025 01:44 AM
if the survey condition is active and it matches then it should trigger
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader