Embedded links from response templates are copied as test rather than link when copied to comments

Manisha30
Tera Guru

‎03-20-2025 11:12 PM

Hi All,

 

Need to understand whether the text link embedded with URL in response templates, when copied into comments will it be in the form of same embedded link or will be copied as plain text?

 

Can someone provide your expertise over here.

 

Thanks in Advance!!!

Manisha

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michaelj_sherid
ServiceNow Employee
ServiceNow Employee

‎03-21-2025 05:51 AM

@Manisha30 The Hyperlink will be copied as well. Here is an example where I had a hyperlink in the Response Template and copied it into the description using the OOtB functionality.

 

michaelj_sherid_0-1742561382714.png

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Regards,

Mike

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