Inbound email action email to case creation restricts for exiting email id

[abirakundu23]

Hi All,

As per email to case creation requirement we have to create separate email id for India country & rest of the countries are using existing email id. But if we used existing email id then no case will be created for India & if we used email id for India then no case will be created for others country. How can we handle this scenario?
Currently both of the email id is creating a case for India by email to case Inbound email action, we want to restrict 
Please assist here. 

[Mark Manders]

What do you mean with 'email id'? And what's the difference between an 'India' case and a 'non-India' case? It sounds you need a forward on two email boxes and depending on where it is coming from, you need to route the tickets.

[abirakundu23]

Hi @Mark Manders ,

There are 2 different mailboxes for India & other countries users. For example: xyz@gmail.com ->Will be used for others country email to case creation & xyz.in@gmail.com ->Will be used for India country email to case creation.
So, routing the tickets what have to configure in ServiceNow end ?

[Mark Manders]

Yes. You need to forward the emails from those mailboxes to ServiceNow and put your inbound (flow) actions on them coming in, where you can make a difference between the boxes they are coming from.

[abirakundu23]

Hi @Mark Manders ,

Could you please provide steps in here so that i can implement in ServiceNow end?