How to increase data rentention for 10 years?
Experts, How can I retain HR Cases, attachments and related items for 10 years. Let me know if this is not possible and if I need to reach out to ServiceNow for the support. Thanks,MK
Forum Posts
Based on compensation field user should be populate as VIP
I have compensation grade field on Hr profile table below are the compensation grades based on compensation grades user should be VIP(VIP fields in user table)SVPVPSEB EB 2EB1
Resolved! How to hide HR services from agents while case creation?
Dear Community Members, Is there any way I can restrict the visibility of few HR Services (under a fix category) to some group members only and rest of the assignment group members shouldn't have visibility to those HR services? For example. I have H...
Resolved! HR Task table state field background color
Hello All, I want to change the background color of state field :- In Progress - OrangeCompleted - Green i need a help in writing script for the same. Thanks
An audio file notification
I want to play an audio file as a sound when a new case is assigned to me or a group i'm a member of when i'm in the Workspace dashboard- see below. How do I go about adding an audio file for a notification?
i have to map the nominated person in excel with subject person in hr case.
I have to map the nominated person in excel with subject person(sn_hr_core_case_benefits)table in hr case.I need to get the user id(email-id) of the subject person from the back end table i.e.,(sys_user.do) table.For that i need to write source scri...
Resolved! How to assign onboarding tasks to IT?
Hi!We are currently working on Lifecycle events/Journey Designer to create an Onboarding process for the customer. In the Onboarding process, there are some activities/tasks which are IT related (like Supervisor orders the user credentials and passwo...
Highlight or add icon when state changes from on hold to Work in progress
In the Agent Workspace for HR Case management, whenever a case's state is changed from "On hold" to "Work in progress". Is it possible to highlight/add icon for the state field.
Data Import error while creating alumni users
Hello I am trying to create alumni users with using HR Admin user.But when load data from Excel file to import set table, there is an error.I have confirmed the user has access to the import set table.Have you ever faced any similar issue?
Worker information changes after the Onboarding case is created and the Onboarding case is outdated
Issue: Worker information changes after the Onboarding case is created and the Onboarding case has original/stale data. What do other customers do to solve this? Scenario:Future dated new hire is added to our HR system (Workday) The LCE event (O...
transform maps
Design:Create a catalogue item with name : Update date of Gift cardCatalogue: Human Resources catalogueShort Description: Re importing a date of Gift card ReceivalDescription:How does it work: Download the data template from the link belowEnsure ...
How can a Case Approver be changed on a HR Case that has been created with a service activity requiring approval?
For HR Cases that require approvers (managers or others), the Service Activity setup allows for approvers to be added if missing. ServiceNow also provides a related list to be added to the case to display who the approver is. However, the client ne...
How to send notification like resolved notification based true/false field on form.
How to send notification based true/false field, but the two notifications created on record updated not event registryif true has send type 1 notification.if false has send type 2 notification.please help me.
Resolved! Preview icon view on reference field (i button)
Hi experts,How can we modify fields displayed on preview icon for opened for field. We need to remove and add few fields to display on preview.Please refer the screenshot below.  Thanks in advance.
Ui policy not working for catalog form which is routing through notification email link
Hi we have an issue facing related to the notification email link, when we click on the notification link it should route to the catalog item which is already filled with the data based on the person name which we are currently passing through notifi...
