Hi everyone, I want the users to be able to use the Global Text Search functionality but only it without being granted extra permissions. I know there is a role 'text_search_admin' that gives the user that functionality, but also gives the user the a...
Hi Team, I am using a record producer to create record in HR core case table.Record producer has a field called external employee, if this is checked as true then when case is created subject person field should be empty.If external employee field is...
Hi, I want to translate notification sent to user based on the country . Is it possible to translate the notification without using dynamic translation? Thanks
Hi experts, We have a requirement to check whether the recall functionality that is there in Outlook is available in Snow..? If mail has been sent to some users from the ServiceNow system or maybe a comment is added by mistake can we recall it in the...
I have a requirement that create a HR case for users can upload documents that more than once.The users only can see their own uploaded documents not others. Admin can see all documents.How can I do that? Thanks
Hi everyone ,i need to auto populate the fields in the portal if i selected the yes/no option it should be generate the data in the fieldsexample: Do you need to apply dropdown is yes or no?
Hi Everyone ,I have created a case after completing the task in portal for Canada country ,it is showing the India country and Canadachecked in HR task backend displaying different country Variable sets...after written the client scripts for country...
Hi All,I need help to upgrade Service now instance to Vancouver Present my instance in Tokyo. Please Guide me and Provide Steps to Upgrade.Thanks and Regards,Chandrakanth.
Hello everyone, I observed some UI glitch in HR agent workspace, don't know whether this is configuration issue or something else. In below screenshot, i can see the backend value of source(contact_type) which should not appear on the case in agent w...
Hello everyone, is it possible to add a second Manager to an Employee Onboarding Journey and have tasks assigned to him just like the "main manager"? Has anyone had experience with this kind of request? The Mentor will be occupied and can not be chos...
This is my requirement:1) Need to create a service catalog.2) After we raise the service catalog, it will create a service request and a separate HR case.3) Now the main issue is, I am able to create a HR case from service catalog. But HR case does n...
Hello Community,How to fix this issue when item added to draft in wish list then Variable values are coming as empty from the portal.EX.when click on "Add to Draft"Open the wish list Variable values are coming as empty Thanks
Hello,I am testing the "Insert Multiple Records from the same request (POST)" API with the Rest API Explorer module.I sent on the request body the follow JSON with this "records" format: { "records":[ { "u_work_phone":"test4545" ...
Hi Team, Can someone please help me on below query,Hiring manager receiving an email with all the task assigned to him, once he received the email he wanted to open the each task from email. if we click on the each task from mail, task should open, H...
I'm adding criteria to " Can Read " and " Cannot Read " fields. So I was planning to load a xlsx file into kb_knowledge because :the volume of articles that needs to be updated are high some articles are need to be created Issue :When I tried to loa...
