The use case:We are using COE security policies to restrict access to HR Groups. Example:If COE is HR Case (sn_hr_core)Applies to All is checked. conditions are HR Service [is] Benefits. Groups with access= to HR Benefits. However, when an inbound e...
How we can make tag field editable for search.
After installing virtual agent on the dev instance the oob topics for HR are not showing. Do any one have any idea how to enable oob topics in virtual agent for HR
I am trying to create an interactive filter for a report which is on HR Workforce Administration Case table. Requirement: To create an interactive filter on "State" field which is a record producer field. We built a report on HR Workforce Administrat...
Hy, Please guide me, how i can create custom application in HRSD in servicenow?
HI , I am restricting the HR cases records by writing a before query business rules.1.Only submitted or on behalf of can i have access to the HR cases.... My query is regarding if i am not part of submitted (XYZ person)or behalf(ABC person) i can't ...
Hi,Can anyone tell me how an end user with "sn_hr_sp.hrsp_employee" role is getting read access to his HR Workforce Administration case request on ESC portal under "My Requests" cause the read ACL on "sn_hr_core_case_workforce_admin" is checking for ...
i have build a custom table "hr_case" with some custom fields.in state filed i have "draft" state. once i click "submit" button with mandatory fields in the form it will move me to "draft" state. How can i achieve this please suggest.
Hi All, I have a date field , my ask is that my flow designer should run on the particular date field . Is there any actions for this? Thanks in advance
Hi all, I have a requirement where in I need to send a weekly report of list of incidents which have been updated to work in progress for that week. The list should include the incident number, requestor, state and link to that incident. Please sugge...
Hi All, I am new to Knowledge Management, I was trying to understand the Rating concept in Knowledge Management. Generally the Rating will be populated based on selection of Knowledge Article Helpful or Not Helpful and also based on the selection of ...
Hi,I have an Inbound action created, through which an offboarding Lifecycle case is being created. I want to prevent duplicate case creation if a case already exists for that leaver(subject_person). Any suggestions on how we can do this?Thanks in adv...
Hi All, I need to create a UI action in which it should show the reference field with HR Services. In native view I am able to do it but not in HR agent workspace. I have already gone through below article but no luck :https://www.servicenow.com/com...
Hello, Where all is the configuration held for the collaborators field? I am attempting to set up the collaborators field on my HR Cases (multiple COEs), but something seems to be blocking the OOB behavior. OOB, any HR Agents who are added as collab...
Hi,Whenever approval is created for the HR Payroll case table I am unable to see the Case number in the document id field. I checked whether 'Display' is true for the HR Payroll case Number field. It is in place. @Chuck Tomasi I have referred to you...
