Inbound email action email to case creation restricts for exiting email id
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‎07-23-2024 04:29 AM - edited ‎07-23-2024 04:33 AM
Hi All,
As per email to case creation requirement we have to create separate email id for India country & rest of the countries are using existing email id. But if we used existing email id then no case will be created for India & if we used email id for India then no case will be created for others country. How can we handle this scenario?
Currently both of the email id is creating a case for India by email to case Inbound email action, we want to restrict
Please assist here.
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‎07-23-2024 07:01 AM
What steps? You need to do a forward from your mailboxes to ServiceNow and create inbound (flow) actions to handle them.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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