Info message coming

[Rosy14]

Hi,

I have records in Portal content table. how this info msg coming any idea?

"The Variable Selector is not available. Use the Content Library to add variables when creating this content."

[Mark Manders]

You are adding variables in a field that doesn't do anything with those variables. Not sure where the message exactly is configured, but it's your text that makes it come out.

[Harish KM]

Hi @Rosy14 I don't think you can add variables to a rich text editor. Hence the message indicates to use Content library to add variables

Refer below documentation

https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/employee-ce...

[Leri Andrews]

Hi

Did you ever get an acceptable answer for this?  I find this puzzling because I have previously been offered a tree to select the variable from and find it difficult to remember the syntax without it.

According to this documentation https://www.servicenow.com/docs/bundle/xanadu-employee-service-management/page/product/employee-cent... 

Allow personalization

Enables the use of variables taken from either the HR Profile or Sys User tables to personalize your content. Select the box and User reference table appears.