Interview Template Icon visible on all HR case in HR Agent Workspace

Afsar2
Tera Contributor

‎12-04-2024 12:00 AM

Interview Template Icon is visible on all HR Case records in HR Agent workspace.

 

It should be visible only on ER case records.

 

Any suggestions to identify root cause will be helpful.

Afsar2_0-1733299222034.png

 

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Community Alums
Not applicable

‎12-04-2024 02:06 AM

Hi @Afsar2 ,

This seems to be a Custom Icon which you have created for your workspace.

What you can do is, just open UI builder:

SandeepDutta_0-1733306804276.png

 

SandeepDutta_1-1733306804280.png

 

 

The icons (screens) shown depend on the type of HR case you're viewing. If you open a screen, you'll see the UX Screen Condition related list, with conditions managed by the hr_ContextualSideBarUtilsSNC script include.

 

So generally to control visibility:

  • Always hide icons: Deactivate the screens.
  • Conditional visibility: Override the conditional function in the hr_ContextualSideBarUtils script include.

 

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