I have read in docs that during a chat between a requester and agent, an agent may want to privately ask a chat supervisor for assistance or a chat supervisor and an agent may want to converse without the requester knowing. For this Agent whisper nee...
The Dashboards I created in the Scoped app cannot be viewed by the end-user due to the error shown in the screenshot below If I create the Dashboard in Global scope the end-user can view it. Wanted to know if is it mandatory to have all da...
Hi Team, I have a requirement to implement download to word document functionality for knowledge articles, so that customers can directly download article as word file from the portal. Kindly let me know, if there is way to implement this. Thanks...
Hi I have activated Agent workspace for HRSD. Configure form option is not displaying on my profile when i open case in workspace, i can see only configure workspace option. And also when i go to All workspaces also i cant see HR Agent workspace. ...
Hi All, We have a requirement to auto assign cases to a specific assignment group and assign member automatically to the assigned to field. I configured assignment rules to auto assign cases to a specific assignment group. Need to know how to assign ...
When you enable granular delegation and a user enters a delegation with a start date that's in the past, the following notification is displayed: As it turns out -- and it took me the better half of a day -- this is in fact exactly what happened: I ...
Hi there, I want to create user criteria thatThe user or employee which are not contingent worker only these user can access hr service on portal its scoped application need help var user = new GlideRecord('sn_hr_core_profile');user.addQuery("use...
hii everyone, I'm trying to customize the description field in the agent workspace. Can anyone provide me solution how we can change the height and width of description in agent workspace..? Thank you.
Hi All, I am adding option in one of the variable based on the logged in user country using addOption in Catalog client script: Script is like: if ((answer == 'JP') && (concent == 'I Consent')) { //alert('4'); g_form.addOption("please_select_from_the...
Hey there SN Comm - I already have a default value when it comes to the dictionary of the Article Body for the text. I am wondering if possible, can the same be done for the TOC feature with the article body? The current default value for the article...
What are the benefits of using User Criteria?
Hi, We have a requirement to open the Case Number which got created from the Rest API Explorer using Automated Test Framework (ATF). Step 1: We are using 'Send REST Request - Inbound - REST API Explorer' step to create an HR case using POST method(Th...
Hi Folks, I am new to HRSD, but have worked ITSM. For HR cases, is there an OOTB way for a requestor to specify someone[s] to be added to a watch list on the case? Thanks in advance!
Use Case: Trigger HR Task ( activity ) on the basis of a checkbox on the parent LE case ( lifecycle event hr case ), using audience. 1. Trying to figure out if this is somehow possible via using Audience in terms of HR Criteria, 2. Also wanted to kno...
Hello We are having an issue when a case closes automatically and then the employee goes in and adds a comment. They arent able to reject the case because it is already closed. We dont know that they put a comment in there so they eventually go open ...
