User is receiving notifications for group but he is not part of the group. Notification is on sn_hr_core_case table. It gets sent when event is fired. Who will receive has Event parm 1 contains recipient checked and Send to event creator checked. Bus...
Hi All, I have a question on building out a Lifecycle Events process to support employee terminations. One of the current exit tasks for the employee (manual process today) is for them to collect signatures from different departments (validating th...
Hello All, I receive following when a flow designer is triggered for a record. Any help is appreciated.
When I submit an HR Case via record producer in the portal, the assignment group is being populated correctly by the HR Template associated to the HR Service. However, when I impersonate some users - the assignment group is not populated as specifie...
I've made a category item with on it a form with a drop down menu. The last option of the drop down is Other. When selecting that, there should appear a free text field. How do I do that?
Hi Experts, We started using HRSD for new starters, Leavers and Movers. In this regard, I am quite keen in knowing how the HR license costs are spread. 1. For what HR role Servicenow costs. 2.What is the best approach to save licensing costs? Any sug...
Hi All, Actally i have configured some fields on the for form through dot walk for end user view, so as a admin i can see all the fields when i changed the view to end user view, so when i logged as a end user , when he click on profile in portal it ...
How to re-arrange the order of view in quick links ? to appear in x x x x x x x x order rather than straight line? Edit: Quick Links (CD). Wanted to check if those image based links can be grouped into two columns rather than straight...
Hi all, I have one record producer(Employee Termination Form) which create HR case(hr_case). however in random some of the Hr cases working as expected but few HR cases(66) are not working as expected means it is not editable and also multiple tabs...
"Update selected "All not available in context menu for HR Admins to update ''valid to date'' for selected knowledge articles from list view
Here is a unique situation related to dates and regional offsets: You have a new hire in Australia and the employment start date is 8/1/2019. Your Day 1 Activity set is triggered on the employment start date. The Workflow that handles the trigger eva...
Hi Everyone, I was mentioned meta tag for a catalo item 'Timekeeping General Inquiry' as 'Inquiry', so I am searching in portal as 'inquiry' and 'Inquiry' too but still I didn't see it on portal. Please suggest. Thank you, Surya
I have to create auto- close functionality. so that if case is waiting for customer response and if he not responded for 3 days case should be close. and if costumer responded, Stop the functionality and again wait for condition because if case again...
Hi, I need to update date field as tomorrow + 2years. if I am submitting the form on 2 May 2022, it should display tomorrow + two years. after date is added field should be readonly I am using below code in client script gdt = new GlideDateTime().g...
I have been testing encryption options and set a string field to Password (2 Way Encrypted) but can't figure out how to convert it back to a string field. All field type options are unavailable once the field has been set to Password (2 Way Encrypted...
