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Branding the new Rome Employee Center Pro

All, Did anyone already figure out how the Employee Center Branding works? The Old branding functionality seams not applicable anymore on the new pro center. As well in the ServiceNow Docs there is no branding section on the installation manual. can ...

How can you get manager name based on logged-in user?

In the scoped application,  I am not able to use 'javascript:gs.getUser().getManagerID()' for to set   default value of the current manager.  it is not supported in the scoped application.  Is there any easiest way  to set the default value?   Thanks

Raji9 by Tera Expert
  • 3579 Views
  • 8 replies
  • 12 helpfuls

COE ACL Configuration

Hi All, I want to implement COE ACL configuration for payroll case table . Please let us know how to proceed. 

Roshani by Tera Expert
  • 2155 Views
  • 4 replies
  • 7 helpfuls

Multiple Surveys generated

Hi All,We have surveys that gets generated once HR case state is changes to Closed complete. However, I could see two surveys being generated.Couldn't find any issue with the Trigger conditions.I have checked activity on the HR case, and could see 'C...

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manjyotsingh by Kilo Contributor
  • 4085 Views
  • 11 replies
  • 2 helpfuls

Employee Center Portal Error

Hi, I just installed the new Employee Centre with demo data on 2 instances. It works on one, fails on the other. I cannot see any difference between the two. This is the error I recieve. ErrorRead operation on table 'sn_doc_task' from scope 'Employee...

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DavidHampton by Giga Contributor
  • 3857 Views
  • 2 replies
  • 6 helpfuls

Resolved! Lifecycle activities within sets sorting order

Hello, I was wondering if there is a way to sort the display (on the ESC) of activities created in parallel within an Activity set? I tried using an Activity Container and set the Order for each activity (10, 20, 30, ...) but it only triggers the tas...

geraldp by Tera Contributor
  • 2172 Views
  • 4 replies
  • 5 helpfuls

Flow Designer Not Loading

Hello, I'm working in Flow Designer, and I ran into an issue where the flow I was working on froze, and I couldn't make changes. I tried to close and reopen the flow, and now it's stuck on processing and won't open. Only one flow is affected, and I'm...

tglass by Tera Expert
  • 2476 Views
  • 3 replies
  • 2 helpfuls

HR integration how to connect to Successfactors

Hello!   I try to configure the interface between SuccessFactors and ServiceNow by using the HR Integrations Application.   I now followed the instructions on https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources...

Max10 by Mega Contributor
  • 3044 Views
  • 19 replies
  • 6 helpfuls

How to calculate business duration in metric definition

HI All,         Requirement is to calculate business duration when HR case is moved from work-in progress to closed complete, I am getting correct duration but not business duration. I am getting business duration is 0. Below is the script. var state...

How do i make Work notes by default on case form

Hi All - I have a requirement to make work notes as by default all the time in the case form. so, I have written below client script to make it default but it's not working in some scenarios.   Type - Onload, table - sn_hr_core_case function onLoad()...

sush_s by Kilo Explorer
  • 1006 Views
  • 2 replies
  • 0 helpfuls