Hi Shannon,
We had a problem with people being on leave and getting tickets assigned to them. I created a little something: Added a couple of fields to the user's profile so that any user who has roles can update when they are not in the office (start date and end date) and they would be excluded from their AG at the time, so no new tickets can be assigned to them. Also, if you are a manager, you can update your employee's leave time. See screenshot below to give you an idea.
It can be access from the navigation menu - I created a view on the profile page and direct users there.
If that's what you have in mind, let me know and I will share all of the scripts etc. If you need something else, please give more details.
harel
