Resolved! Showing empty fields on At a Glance on HR Agent Workspace
Hi There,Is there any way we could show a filed with empty value on At a glance page.If the 'Home address' is blank; I want to show that too.
Forum Posts
Resolved! Need to hide additional comments on ServiceNow Employee Portal
Hello, i need to hide additional comments made by Guest user on service portal.So the requirement is that when opened for user is viewing tickets on My cases on service portal he should not be able to see the additional comments that are made by Gues...
Resolved! The "HR Case Management " does not display on the Navigation Pane Menu
Does anyone know why the HR Case Management menu on the Navigation Pane does not display? I have installed both "com.sn_hr_core" and "com.sn_hr_service_portal" on my Washington PDI and do not see the menu as indicated in the ServiceNow Docs below: HR...
Resolved! New field created on HR case table caused a lot of time while committing the updateset in production
Hi experts, Previously we observed latency in committing update set for a new field on HR case form. What is the best practice when we need to create a new field on a table which has more than 70000 record data? Currently we have requirement to creat...
Meeting requests do not generate cases in ServiceNow
User accidentally added the group email address to a team meeting, which triggered an unexpected HR casein ServiceNow. The user mentioned that they had previously requested a configuration in ServiceNow to block meeting requests from creating ticket...
Multiple AD Domain
Hello experts.We have a request, where we need setup and enable authentication via Single Sign-On(SSO) for all company users for ITSM. The users are from different AD domains (e.g. Business Units 1, 2 & 3 etc) and is most likely using devices from t...
Corporate Network/VPN
Hello,If the below use cae be done. We are working on to setup IP restricted login access - within Corporate Network/VPN only for both Desktop and Mobile. Example - Desktop: Users can only access ServiceNow if they are connected via Intranet ...
Hr Agent Workspace List is not available to non-admin users
I have created a Approvals list category in the HR Agent Workspace and My approvals list so HR Agents can see their approvals in the list. It is working as expected for admin users. I have mapped the list to one of the OOB audiences (HR-Case Reader w...
Query regarding Parent-Child
Hi All, I am new to this community. We have recently deployed ServiceNow in our business and are still learning things. I have a query regarding Child cases and how ServiceNow reads them. Just for your information, we are using Case module and not th...
HR Knowledge Base Not Appearing in ESC Pro Portal
Hi everyone,I'm trying to implement the HR Knowledge Base in the ESC Pro portal for a client. I’ve already added HR catalog items, and now I want to integrate the knowledge base as well.I’ve added the knowledge base to the portal and configured the s...
HR Agent Workspace - Create Case Contact Card - Change Information Visible on Card
Hello ServiceNow Experts, I need to change the information that are presented on the Contact Card that is visible in the Create Case page in Workdpace, this one:
Email Approval Requests
Hello. We are using the "mailto" option in emails for users to approve/reject items (i.e. the user clicks the link to approve, it opens a new email that includes "approve" in the subject, the user sends the email back to Service Now and it's process...
Where is the script that assigns alumni roles based on Employment End Date?
Hi everyone,I'm running some tests in a PDI to understand how alumni roles are assigned. I’ve already figured out that they are triggered based on the Employment End Date and Employment Type fields. When the contract has ended, the user automatically...
KB portal branding: Changing the banner image of a knowledge base portal home page
Hi there. How do I change the banner image or background image of a knowledge base portal? Please refer to the attached screenshot. Lastly, how do I change the black text to white or any other colour?
Why Does My UI Action Still Require Record Selection?
I created a UI Action called "See Review", which is designed to display only the records in the list where Work Notes contain "Review".I have checked only the "List Banner Button" option and disabled "List Action". Additionally, I removed the script ...
