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Resolved! Assignment Rules for Adding Collaborators to a Case

Hello,  Is it possible to apply assignment rules when adding a collaborator to a case? For example, if I'm working on a Payroll case and need to add a collaborator from a different group/business area, I am likely to pick the person I know best and w...

MollyMoney by Tera Contributor
  • 839 Views
  • 2 replies
  • 0 helpfuls

Roles need to assign to bgv agent

HiI am creating a background verification system and we need roles which I can assign to background verification agents. Please let me know is there any role regarding BGV agents apart from HR core and basic roles. It urgent.

Apaul by Tera Contributor
  • 306 Views
  • 2 replies
  • 0 helpfuls

Resolved! Mapping variable set variables from record producer

I am having variable set like this, and now I want to map that variables set field values with custome field on HR case table, for e.g. custome field name is days of the week. below is the screenshot of variable set.  

Resolved! Accessing "Document Templates" in HR Agent Workspace

Hi Team,I have created a "Document Template" task with the type set as PDF, which includes two levels of participants: "subject_person" and "opened_for."When an HR LE case is created, a corresponding child case is also generated. According to the par...

Community Alums by Community Alums  
  • 1493 Views
  • 9 replies
  • 4 helpfuls

Resolved! Trying to figure out UI/Declarative Actions in HR Agent Workspace

Hello Devs,I'm trying to figure out how to set a condition to hide the Create HR Case button in the HR Agent Workspace for the interaction table. I'm new to UI Builder and Workspaces, but I've been working with the platform view for years, so I'm use...

rai5 by Mega Guru
  • 455 Views
  • 1 replies
  • 2 helpfuls

MANAGER HUB

Does anyone have a step by step video for Managers Hub Configuration

AdekoyejoO by Tera Contributor
  • 420 Views
  • 1 replies
  • 0 helpfuls

Checklist Option in HR Workspace

Hi Experts, We want to hide the checklist option from the HR case in the HR workspace :  This option is enabled after upgrading the instance to the Utah release, any suggestions how to disable or hide the checklist from the sidebar options ? Best reg...

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Unable to select few HR services on case form when translated.

Hi experts,We have translated our HR services to Thai/Japanese language. On case form when language is English, we are able to select any HR service available on reference filed but when Language changed to Thai/Japanese, we are able to view the HR s...

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si21 by Tera Guru
  • 467 Views
  • 5 replies
  • 0 helpfuls

Resolved! Servicenow HRSD Lifecycle Event

I want the activity set to get triggered based on the value of one of the fields on the parent case.  I tried the script but its not getting triggered:I'm not sure how to utilize audience since we want to look at the previous step for the current lif...

TahiraS by Tera Expert
  • 580 Views
  • 5 replies
  • 0 helpfuls