Resolved! Setting variable set to mandatory
Hi everyone ! please i have a quick question, When i make a variable set to mandatory will it make the variables inside mandatory too or i need to set them mandatory
Forum Posts
Set mandatory fields inside MRVS for a specific field
actually i have another issue that i need to set some mandatory fields inside that MRVS ,problem i'm facing that it worked when i remove the country condition cause the subject country exist in the catalog item and i guess it's not getting catched in...
Assign to Me, function from Edit dropdown in HR Agent workspace not working
Hello Everyone,Suddenly the assign to me option (or we can say UI Action) has stopped working from HR Agent workspace. I saw the UI Action but it doesn't seems to be broken, can anybody help me on this.Thank you in advance
Resolved! Short description in HR template for HR task is not getting translated in HR Agent Workspace
Hi!I have created a Lifecycle event and there an Activity, which creates HR task. In HR template for that HR task, I have used Global short description field and for the value in that field, I made a translation. Translation for the Global short desc...
Resolved! Display record producer in Virtual Agent Pat topic
Hi,We have a requirement to display a record producer for a virtual designer topic under the none of the above option. So basically if none of the above is selected then along with Knowledge articles, quick links, a record producer should also be dis...
How to provide Snow API endpoints for case attachments using Rest API
Hi Experts, I need to grant snow table API access below is the required ask.1. Access needed only for the particular HR service and Work inprogress state cases only- I am able to provide the Table API for the cases. However, I would need to send the ...
Resolved! HRSD REST API Integrations
Hello Friends,Does anyone perform Leena AI Integration with ServiceNow? Also, please help us with below Questions if anyone can help.A record producer for HRSD Application can be exposed from REST API Web services?How REST API can be pushed/created f...
Transfer Case functionality in HRSD
Hi Everyone,I am facing some configurational confusion your help will be highly appreciated:What we have: Whenever we are transferring the case from one HR Service to other HR Service, what happens is a new case is created and all the field values a...
A specific employee not receiving notification
Hi Everyone,There is a particular employee who is not receiving the case assignment notification, but rest notifications are being received. What can be the possible issue.Thank you in advance.
create a report for Requested Items grouped by time duration
Is it possible to create a report for Requested Items grouped by Time duration they are open?
HRSD - Inbound Email Case Creation
Hello everyone,We are currently processing incoming emails in ServiceNow for HR cases using an Inbound Email Action.While the emails are being received successfully, the target record is coming up empty when replies are sent from Gmail.However, when ...
Populate search box in HR Agent Workspace "Create HR Case" via url parameters
In ITSM Agent Workspace, I can navigate to a url such as:/now/workspace/agent/new_record/interaction/2/params/query/type%3Dphoneto automatically populate the type field with 'phone' or any other field on the form. In HR Agent Workspace, I would like ...
Is it possible to change the font for typed signatures?
Is it possible to change the font type and font size of the signature that gets displayed on a PDF document when an agent signs it by typing their name? It doesn't seem to match the font type and size I set in the template.
Resolved! $skip OData query parameter not working
Hi everyone. I am attempting to paginate a REST GET call to SAP due to a hard coded restriction of the number of items returned in a payload. I can successfully use the OData $top query parameter to reduce the number of items returned if required, bu...
How to shows a language based on the user location in language widget
Is anyone help me how to add a Spain and Portugues language in language widget dropdown. In default it showing English language. Based on the user location, Spain and Portugues language need to be visible in the language dropdown. I have updated the...
