Is there any way to Hide the Quick Action menu in the live chat.

GAURAV333
Tera Contributor

‎07-17-2025 06:07 AM

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GlideFather
Tera Patron

‎07-17-2025 06:20 AM

Hi @GAURAV333 

 

in my PDI, there is not much to change but try to check in your instance.

 

Go to Conversational Interfaces > Settings > Agent Chat:

KamilT_0-1752758400534.png

 

(perhaps a scope switching will be required)

 

Let me know if that helped

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GlideFather
Tera Patron
In response to GlideFather

‎07-17-2025 06:35 AM

@GAURAV333 another thing what I found are these ACLs, but not sure if it related to the same thing...

 

KamilT_1-1752759272005.png

 

 

According to the official documentation:

Note: Agents must have the quickactions_user role to use quick actions.
 
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/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */


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