Is there any way to Hide the Quick Action menu in the live chat.
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07-17-2025 06:07 AM
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07-17-2025 06:20 AM
Hi @GAURAV333
in my PDI, there is not much to change but try to check in your instance.
Go to Conversational Interfaces > Settings > Agent Chat:
(perhaps a scope switching will be required)
Let me know if that helped
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/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
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07-17-2025 06:35 AM
@GAURAV333 another thing what I found are these ACLs, but not sure if it related to the same thing...
According to the official documentation:
Note: Agents must have the quickactions_user role to use quick actions.
———
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */