About GAURAV333

GAURAV333 · 04-27-2026

GAURAV333 · 04-23-2026

Hello everyone,I am trying to create a Knowledge Article from an HR Case using the KB Generation skill. However, the “Write about HR Case” window is not appearing during the process.Has anyone encountered this issue before?Could you please advise wh...

GAURAV333 · 07-17-2025

GAURAV333 · 06-12-2025

when a Live Agent creates a HR Case from the Interactions page the Transcript of the conversation to be added to that Created case as a Work Note .How can it be done by using Business rule or any other approach?

GAURAV333 · 06-02-2025

Approval Workflow "Knowledge Publish Approval" is configured to get initiated when ever a requested to publish knowledge article is triggered for the "People Knowledge" Knowledge Base The article should be sent to the "People Knowledge Approver List...

GAURAV333 · 06-02-2025

I am creating these workflow for the knowledge base. Due to this only workflows are allowed in the publish workflow and The approvals are triggering for the first group but after specified timing (in my case 48 hrs) approval should gone to Second gro...

User Activity

How to Add input templates in the OOTB HR Case summarization.

KB Generation Skill – “Write about HR Case” window not appearing while creating Knowledge Article.

Is there any way to Hide the Quick Action menu in the live chat.

How can Chat conversation to be transferred as a Work Notes in HR Case

configure a approval workflow called Knowledge Publish Approval workflow for publishing article

Re: configure a approval workflow called Knowledge Publish Approval workflow for publishing article