Issue in Predictive Intelligence Classification model on sn_hr_core_case table

[Savera Ali]

I have followed all steps of this below lab on my Company's demo instance( https://www.servicenow.com/community/hrsd-articles/predictive-intelligence-for-hr-auto-determination...)

All plugins installed except 2 (Predictive Intelligence Workbench HRSD Content and Predictive Intelligence for Universal Request).

I created my own classification model(not OOB) and manually trained and then did mapping through HR AI configuration.

ISSUES :

1. I could not find my model (to test) under Classification solutions, However I can see my model in solution definitions .

2. I could not see blue box(recommendation from PI model of assignment group) when I create new case, even if you change your role to system administrator.

I would be thankful for any informative input.

[Community Alums]

HI @Savera Ali ,

Can you share whatever you have done as screenshots please.

[Savera Ali]

Hi Sandeep 

Thanks for your response, Shared with you in pm.