Issue with "Ready for Work" UI Action in Workspace – Invalid Update Error

[mounikaravu]

Hi Everyone,
I'm encountering an issue with the "Ready for Work" UI Action on the HR Task table in Workspace. The same UI Action works perfectly in the native UI, but in Workspace, clicking the button results in an "Invalid update" error.
I've already verified:

• ACLs – Working correctly
• Business Rules – No issues detected
• I am also able to manually change the State field through the dropdown in Workspace without any error.

For testing, I cloned the "Ready for Work" button from the HR Case table and applied it to HR Task

records in Workspace — it worked without any issue.
Since the HR Task's "Ready for Work" button is an out-of-the-box (OOB) UI Action, I'm trying to understand why it throws an error only in Workspace, while the same logic works elsewhere.
Can someone assist in identifying the root cause?

[Ankur Bawiskar]

@mounikaravu 

comment line 3 and simply use line 4

Line 3 won't work in workspace as it won't find the URL value you are searching

If my response helped please mark it correct and close the thread so that it benefits future readers.

[mounikaravu]

Hi Ankur ,

I've tried this, but it's not working as expected. It only works with the native UI, and there’s an issue when using it in the Agent Workspace

[Ankur Bawiskar]

@mounikaravu 

What debugging did you perform?