We like the new Transfer Case option to reclassify a case by choosing, "Transfer with existing case number" and feel this will be very helpful. The drop down to select the transfer type displays,"Transfer to a new case number" first, then you have t...
Hello fellow HR enthusiasts! I'm looking for some up votes for the idea I submitted. I've heard this request from my customer, and wondering if you have as well, or if you think it is a good idea in general. Please upvote if you see value in this cap...
i'm trying to style one message inside a modal pop up in the service scriptbut seems like the changes are not reflictingCUSTOM_MESSAGE:"<p class='custom-msg' please use this <a href='google.com'>Link</a></p>",and in the controller this is what i have...
I want to remove the search bar from portal home page. When I remove it also deletes the banner. How can i just remove the search bar?
We are exploring the use of Employee Document Management and the Bulk Import capability from a Local Directory (not Cloud) and have some questions for the Community. 1. Can the files to be imported for each Employee be stored in a folder for each emp...
Hi all, Are there analytics for the Advanced Portal Navigation in the Employee Center (i.e. how many times each menu item is clicked on)?
Hi,I have created a flow designer which takes approval names from an intake form and once submitted creates a hr case. Once the hr case is created it triggers the approvals to the user that was selected on the intake form while submission. Till this ...
Hi community,I was wondering if it's possible to customize the OOB UI Action Condition for triaging HR Cases or Incidents from a UR record without getting any impact or if any of you have any experience with that ?
getting error while fetching get oauth token OAuth flow failed. Verify the configurations and try again. Error detail:Cannot recover key
Hello!I have a requirement to auto-generate and attach a PDF document to an HR case once the Record Producer is submitted.I was able to achieve that with HR Document Templates by creating a Flow that would look up PDF draft (created by leveraging 'Au...
Hi all need small help with below requirement in service now HRSD:Yeah basically we will create salary advance request form for hr agents to submit request on behalf of employeesOnce HR case is created:First hr task will route to accounting teamNext ...
Hi, When user are able to view the HR Service catalog in ESC portal & after submitting they are getting below error."Sorry, either the data doesn't exist or you don't have access".Post Submission of the HR Case No details are visible & from list view...
Dear All,In HR Agent Workspaces, how to modify the field label of create a new case.I used the client scripts of HR Case, but did not run onload.“COE” change to “Topic Detail”
Hello Everyone, We are migrating from HR Document Template to Document Task. The newly configured document is now visible on HRM to do page. However, I need to populate Description / Short description just under the Details tab before the PDF docume...
Hello everyone,I have a requirement to prepare the following scenario:When an HR case is created and its state is changed to "Ready to Work," three document tasks should be created in the following order:The assigned user has a document task to fill ...
