Round Robin Auto-Assignment of Hr case to Agents directly based on availability

Hi Team, I have a requirement to assign HR cases to agents using a round-robin assignment rule. Could someone please assist me with implementing this? Regards

REPORT FOR VIEW OF LINKS EMBEDDED IN KNOWLEDGE ARTICLE

Hello all,I am asking if it is possible to generate report on views on links embedded in Knowledge Articles for example in the image below can i generate the number of views on the Identification of Job levelMany Thanks 

How to add attachment on the HR case using catalog attachment variable type?

Hi,Hope you are doing well.I have an 'attachment' type variable in my record producer. When the user uploads any attachment, I want the attachment to get saved in the record created. But instead, it is hiding it.I can see the entry created in sys_att...

Search widget formatting issue in myhr portal

when we search with specific topic in hr portal the widgets boxes are getting cut off in top genius result card and as well in suggested results there is no proper layouts in the widgets borders also. Please suggest on this

Trouble Linking DocuSign with Document Templates (Migrating from HR Document Templates)

Hi,As part of the migration to the Document Templates due to the deprecation of the HR Document Templates, we are working on migrating our existing integration with DocuSign to leverage the new Document Templatesframework. In our current setup, docum...

How to make Hr agent workspcae checklist ready only once case is closed

Hi Team,We have a requirement we need to make checklist ready only once case is closed in HR AGENT WORKSPACE. any one worked on the please let me know @Ankur Bawiskar any suggestion pleaseRegards,Siva Mani.

checklist ready only once case is closed

As an analyst, there is an edit button on the checklist when viewing. Can this be disabled so analysts cannot edit the checklist?we need to disable this edit option in checklist list Regards,Siva Mani. 

Not able to add the quick link, announcement in the Agent Workspace HR Case Management

Hi Need to add quick links to the HR Agent Workspace Landing page Created a Portal contentCreated schedule Content but UIB Workspace content location is not available Plugin installed : Employee center Pro (version- 33.0.4) Do I need to install any o...

Submit Button is not Working in ESC Provide Feedback

When i select feedback choice and click on submit then the feedback is not submitting it is happening in QAT environment were same thing is working in DEV environment can you please help me on this issue.

how to disable checklist edit option in hr agent workspace

As an analyst, there is an edit button on the checklist when viewing. Can this be disabled so analysts cannot edit the checklist?we need to disable this edit option in checklist list Regards,Siva Mani. 

What are the different use cases that can be used for Document Template and DocuSign for HRSD

What are the different use cases which can be used with Document Templates and DocuSign for HRSD

Flow Designer - Is possible to allow a specific number of instance to be running at the same time

Is possible to only allow a specific number of excursion of sub-flow to be running at the same time? I have sub-flow that gets trigger about 100 times within secs, I want to process 10 instances of the sub-flow at time.  Meaning once 10 completed, th...