Question: If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?I have been seeing two different answers to the question, but I didn't find the properly explanation to understand what is correct. ...
Hi, We are busy enabling the HRSD Enterprise module, and want to ensure we have all our current HR Profiles mapped back to a Job Profile. We have created our Job Families, Job Profiles, and have created all the HR Profiles. What is the recommended wa...
From your experience, which Manager Hub widgets or configurations have provided the most significant value to your managers? Please specify why these were so impactful.
I would like to know how to limit which HR Services (in the same COE) are available to different HR Agents on the case-creation-page in the HR Agent Workspace.In the attached screenshot, I would like Agent 1 to see all 3: NLI, FFWO, General ER Case b...
Hi Team,I have record producer in HRSD application, where the sub-request field has 8 different drop-down options and these options should be visible based on the users role/access, this access should be checked on the "sn_hr_core_profile" table. So ...
Create a theme, epic, backlog, and a sprintAdd the stories to the sprintReview the product backlogi did all the above plan phase and validated i got a validation error as " did you create SNPI labs sprint" please help me to find the root cause
How to disable possibility to transfer chat to chat queue where no one is available. I tested it and system allows to do so, then automatically closes the chat because no agent can pick it up.Also, only hr queues should be visible there, while curren...
Hi,Hope you are doing well.I have an 'attachment' type variable in my record producer. When the user uploads any attachment, I want the attachment to get saved in the record created. But instead, it is hiding it.I can see the entry created in sys_att...
Is it possible to get click rates in quick links widgets? to see how many visitors to the particular quick links in esc portal
Anyone who has recently taken and cleared the CIS HR exam please provide me dumps like what are all the questions you can recall or remember that were on the test so that way I can prepare my study guide and know what to focus on based on the questio...
When I submit a Leave of Absence request through the Record Producer, a case gets created in the sn_hr_core_case_total_rewards table, but no corresponding record appears in the sn_hr_core_leave_of_absence table or under the HR Profile’s ‘Leaves of Ab...
Hello All, We currently have HRSD implemented and managed by a service provider in a separate ServiceNow instance (Instance B). We are now planning to implement HRSD in our primary enterprise instance (Instance A) and want to migrate only the HRSD co...
Unable to Hide Request form detail section using Onload client script."setSectionDisplay" is not working for the particular section in the Agent Workspace.Is there any solution to Achieve Hiding Request Form details(request_formdetails) Section on co...
Hi Community,I am facing issue related to auto-closing of HR Cases from record producer. I have created a flow along with that so when HR case is created, tasks are automatically being created when triggered. So, when I submit a case from record prod...
Hi Team,When I submit a record using a Record Producer, the case state is automatically set to "Closed Complete." It was working fine before, but now it's not. I've tried debugging with no success.I checked at the HR Service level, but there's no tem...