For specific HR cases Activity pannel is not visible
Hi all,For some HR case activity session (comments/work notes section)is not visible .Can someone help me where we can get this configuration done. Thankyou!!
Forum Posts
HRSD Activation
I want to set up the HRSD module on my dev instance from scratch. Can you suggest the best way to start and the steps I should follow for installation?
Generate ticket in custom table from Lifecycle Event activity in Journey
Hi,I have a requirement to generate a ticket/case in a custom table in ServiceNow from Lifecycle event in a Journey.The activity needs to be reflected in Journey same as any other fulfiller activity (for example incident) and show as completed when c...
Schedule email from an hr case
Hi,I have a requirement where the user wants that the hr agent can schedule different response templates of an hr case as emails on there own. Please note that the response templates can be different for different cases and the hr agent needs to have...
Displaying Playbook Guided Support on Service Portal with Child Case Visibility and Attachments
I am working on implementing Playbook Guided Support on the Service Portal, and I would appreciate some guidance on a few specific requirements. Use Case:When a manager creates a case, they should be able to:Complete the entire case lifecycle directl...
Resolved! Display a message when an checkbox is selected
I have created 5 checkboxes where when checkbox1 is selected a message1 should be displayed and if checkbox2 selected then message2 be displayed and so on. I have tried to achieve this using rich textbox as message and show/hide using UI policy but i...
Resolved! Updating Topic Category for Topic Details
Hello! In our environment, we have accidentally created three Topic Categories for the same purpose, and have some Topic Details split out amongst them. We are wondering if there would be any potential fallout from updating the Topic Details to be al...
Is there any way to delegate hr cases?
Hii am actually configuring the delegation configuration in HRSD , but i found that only HR tasks can be delegated to users as per below screenshot But i didn't find anywhere in ServiceNow documentation is the same delegation can be configured to HR ...
Resolved! Lifecycle Event trigger script problem when using sys_id in variable in query
Hello all, Not sure if this is only an Activity Set trigger script-related issue only but here is what I experienced. I had to use a scripted condition for an Activity Set trigger, it checks a date and the completion of the previous Activity Set. The...
Execute operation on script include 'hr_caseOpenRequestFilterUtil' from scope 'Global' was denied.
Hi, We are trying to implement the Employee Center Out of the Box widget, 'My Items' which shows tasks, requests, surveys , and Today's Reservations to our custom portal. We are getting this error: Execute operation on script include 'hr_caseOpenReq...
Playbook
Hi Team, I have a question regarding Playbooks in ServiceNow, specifically around tracking actions performed in the Workspace form view.Let’s say I have a UI action (e.g., a button click) that creates a child case. I would like to understand:How can ...
Resolved! HR Case Creation Configuration
Hi SNOW people,Need help in HR Case Creation Configuration page. I need to know the significance of some of the fields from different section of this page From the Employee Search : User,Links, Priority table name, Priority column.From the Case Sea...
Resolved! Record Producer Script
I want to see Candidate Name in the Short Description of the HR Case created.Now the script contains in record producer : new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id);Now in hr case it is coming : abc...
HRSD not able to cases on HR agent workspace
Hi All,I have created case and populated assignemnt group is ABC. When i logged in as ABC group member the particluar case is not visible to group member as well and admin as well.ABC group has HR agent(sn_hr_core.basic) role. Please suggest any sol...
How journey will get closed ??
I need an understanding on how basically a journey will get closed when it's created from the Journey source :Lifecycle Events and Journey Accelerator.The lifecycle events ends after 90days.
