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Integration between Successfactor and Servicenow HRSD

HI, I am trying to pull data from SF to SN HR profile table.So I found out Trigger SAP SuccessFactors Integrations flow and source SAP Successfactors and I enabled HR profile schedule pull, which is using two flows "Retrieve Workers" and "Retrieve Ef...

HR Walk-up

For the Yokohama upgrade, is the HR Walk-up functionality automatically enabled or configured by default?  I want to ensure HR Walk-up is inactive. What steps should I take to confirm it is not available to HR users after the upgrade?

Pavan rishi by Tera Contributor
  • 138 Views
  • 1 replies
  • 0 helpfuls

UI Action override on HR Agent Workspace

Hey,I am looking for a soluition with hiding already existing UI Action on HR Agent Workspace  without  any changes applied onto OOTB UI Action.On HR Task we have OOTB buttons such as Close Complete, Close Incomplete etc.Normally when I'd like to use...

Patryk Cal by Tera Contributor
  • 130 Views
  • 1 replies
  • 0 helpfuls

LifeCycle Approval Activity not working

Hi,Good morning,I have created one approval activity under one activity set. And selected the approver from case (Subject person Manager). The activity get successfully completed but there is no approval generated by the activity. Please help me out ...

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Prataps135 by Mega Sage
  • 552 Views
  • 5 replies
  • 2 helpfuls

Resolved! Getting error as "Could not serialize value" in flow designer

I have created a Subflow to fetch the Location data from the Workday endpoint, but it has a different structure for each record in XML. To resolve this issue , we have createda  custom script, so that it will take individual records and insert them i...

Remove Rich Description to Description Field Copy Behavior

Hi, In the HR module, there is an out-of-the-box (OOB) functionality that copies the content of the rich_description field to the description field. I am currently working on removing this copy behavior. To address this, I have disabled the default O...

VasukiS by Tera Guru
  • 265 Views
  • 2 replies
  • 1 helpfuls

Taxonomy topic banners are not reflecting on ESC portal

I have added Taxonomy level 1 topic banners from classic view  but it was not reflecting in ESC portal. Even though if i select instance options as primary display icon and secondary display Banner it's not reflecting. Please help me on this.  Regard...

Divya98 by Tera Contributor
  • 178 Views
  • 2 replies
  • 0 helpfuls

Auto close hrcase based on user response

Once the user fills the questions in the record producer. If users selects “yes” for one of the question, then I want to auto close the case.Note:im unable to find the variables which user responded on backend.so how to validate and close it

Mounika280 by Tera Contributor
  • 427 Views
  • 4 replies
  • 1 helpfuls

Virtual Agent Topic Visiblity based on user input in first question

Hi, In virtual agent chat we have requirement, the virtual agent to prompt users to select between HR and IT options from first choice question, Then, based on their choice, it should display relevant topics. When users visit our portal, the virtual ...

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SonaliV by Tera Contributor
  • 301 Views
  • 3 replies
  • 0 helpfuls

Emails received with target empty

For few of the HR Tasks, received email with target as empty, but for few of the users it working good.The issue arises when a user replies to an email sent from a HR Task. However, when the same email is sent to another user, their reply successfull...

Escalation Rules HRSD

Hi All,1. Is it possible to configure escalation rules based on HR Services(or other field).    For example:    HR Tier 1 escalate to HR Tier 2 based on the HR Service2. Is it possible to define Escalation rules with multiple groups?     For example ...

Vaniyaa by Tera Contributor
  • 639 Views
  • 3 replies
  • 0 helpfuls