Resolved! ESC Portal - Dock Chat instead of Pop Up
Is there an ongoing development or future enhancement to the chat functionality? Instead of a pop upDock it to esc portal
Forum Posts
Lifecycle Event not triggered as expected
I have created a HR Service and mapped it to a lifecycle event. Lifecycle Event has one activity set which is supposed to trigger immediately. After creating HR Case accordingly, the lifecycle event did not trigger as expected. Does someone have an i...
HR Walk-up Appointment process?
Hi,From an agent’s perspective, how does the HR walk-up process work? I want to understand what an agent needs to focus on and what changes are necessary to handle a walk-up appointment.In my understanding:-A requestor creates an appointment via the ...
Customers with an HRSD Implementations Using Oracle HCM?
Hi there. I am the HRSD Product Owner at Fortive, a fortune 500 company that recently implemented the HRSD module (including a revamped Employee Center) last summer. I'm searching for other companies that are utilizing ServiceNow HR with an Oracle HC...
Display in Live agent Chat the HR case created from interaction
Hi All, Any help is appreciated.When the live agent chat with end user in HR Agent workspace, he can create incident by typing "/create incident". So, the created incident with details displayed over the Chat Bot. Like the same I want to create for H...
Subject person field not redirected correctly
Hello community subject person should redirect me to HR Profil but somehow i get redirected to sys_user any suggestion on how to solve this please ?
Resolved! HRSD - generic lookup table
I have a requirement for a custom multi-select field to be added to a table that extends HR case (sn_hr_core_case). I can use the List data type but would need a table to store the choices. I took a look at the tables that came with HRSD applicatio...
URL is missing from Teams virtual agent when we select a one of the topic
URL is coming for the topic when we connect virtual agent in browser but the same way if we connect from teams virtual agent, URL is missing.
how to display some fields in the portal page
HI all, I am trying to show few fields in the portal page. similar to like a section in the portal like the additional details and activity . How to achieve this please guide me to get this. thank you.
How to Restrict Specific Widgets Dashboard for Certain User Groups in HR Agent Workspace Dashboard?
Hi Community,I'm working on an dashboard and I need to hide specific widgets for users who belong to certain user groups.I created a Client Script that checks the user's group membership and attempts to hide the following widgets:Emoji-Driven Satisf...
List display error in Agent workspace for HR Case management
Hi everyone,Whenever I am trying to open a list in Agent workspace for HR Case management, it's showing me the error "Can't display this listTry contacting your system administrator".Attaching a screenshot for reference.Anyone knows how to solve this...
Resolved! Add more detail on My Task in Portal ESC
Hello everyone,I want to change the display content of Approval in My Task, but can't find a way to do it. Is there a configuration to make changes like the image below or can I just customize the widget?Please help me.Thank you so much.
Added a new related list table for an Employee Relations Case and need to prevent users from seeing
I have created a new table that is a related list for an Employee Relations HR case. I want to restrict it in the same way the oob tables are restricted (i.e. Allegations, Corrective Actions) so that an involved party cannot see the data in the new r...
Resolved! Is there anyway to anchor text in a knowledge base article without coding?
Is the only way to have anchored text by entering the code? I've seen a few community articles about this, but being coding challenged I haven't quite figured it out. I can obviously take a bit more time - but just thought I ask if maybe there's an ...
Visibility of HR Task based on the selection of the choice from Request type field on Case
I want to control the visibility of the HR task based on the selection of the choice from request type field on hr caseSo when Request type is selected as type 1 then only HR Task type 3 amd HR Task Type 4 should be visible and rest should be hidden....
