Assignment Group not showing in HR triage dashboard in HR agent workspace
Not able to see any HR assignment group or any group when selecting 'Assignment group' in vertical lane field. Please see the screenshot and give me a resolution.
Forum Posts
Resolved! How to create report on published knowledge articles without older versions
Hi! Any insights on how to create a report on published knowledge articles without the older versions? When we do knowledge article reporting, there are duplicate records and it's probably versioning. But open to how others are doing this as I expect...
Agent Workspace to view additional deatils(variable details ) after the case is closed complete
I got a request from a user where he/she needs to view the additional details- the variable details of particular HR service after the case is closed complete.Normally we can view that if the case is active.But if the case is closed its not viewable....
"Next Case" button for HR Agent Workspace
Hi All,I want to know whether we have ServiceNow Out of the Box "Next Case" button to move the HR Cases state. Or does this comes with some plugin which needs to be installed.Let me know if we have it and how to enable it for HR Agents.
Opportunity Marketplace not visible in Employee Center after installation
Hello Community, We have installed the Opportunity Marketplace Store in our ServiceNow instance, but we are unable to see the Opportunity Marketplace within the Employee Center.Additionally, we’re not able to identify or access its functionality afte...
Exception encountered processing path: /GlideListLayout_Query/getListLayout - You do not have access
I am working on HR agent workspace and when I impersonate another admin users to test, I get the error 'Exception encountered processing path: /GlideListLayout_Query/getListLayout - You do not have access to this table' Errors are: Part of the query ...
Attachment API for 3rd Party REST API Service Catalog API
Dear Team,Good day, hope you all are doing good.Needed your help in one of the use cases – We have exposed Service Catalog API for some record producers on HRSD. So, LeenaAI Application can utilize those REST API with payload and create HR cases into...
Tags in HR workspace landing page
Hi Team, Below tags (red/yellow/Green ) in HR workspace can be configured or its within UI builder?I need to add new tag as recently updated.
Unable to preview pdf that are being uploaded to HR Cases via HR Agent Workspace
Unable to preview pdf that are being uploaded to HR Cases via HR Agent Workspace. When uploading message "No preview available" appears. See attached. I have checked all settings and verified that plugins are all up to date. What am I missing?
Resolved! Adding translations to HR Service Checklist items
Hi Community,I'm working on HR Case Management in ServiceNow and I need to add translations for HR Agent Checklist items on an HR Service record.Currently, the checklist items are in English, and I need to display them in French (FR) for our users.I ...
ServiceNow Has changed the SKUs for HRSD,
ServiceNow Has changed the SKUs like foundation, Advanced and Prime for HRSD, can customer still opt HR Service Delivery Enterprise, HRSD Enterprise Plus - HR User V2 & Moveworks standalone. Please advice
HRSD rollout in Vietnam/Indonesia – language support question
Hi Community, We’re looking at rolling out HRSD in Vietnam and Indonesia, but I don’t see Vietnamese or Indonesian listed as supported out-of-the-box languages. Has anyone dealt with this before? Curious what approach you took and how well it worked ...
Approval of order guide "New Hire IT Hardware"
I want to know where is set to trigger approval in this order guidethis order guide automatically trigger approval, where is this set ? how can I modify it ?for personal training and learning
HR User Anonymity
We have just started using HRSD and one of the requirements, which we were sold on as being possible, was to have the comments from the Service Desk be anonymous, however I cannot find this as a configurable item anywhere. The comments would need to ...
🌍 Common Translation Pitfalls to Avoid in ServiceNow
Implementing translations in ServiceNow is essential for organizations operating across multiple countries. While the platform provides strong localization capabilities, many implementations face issues due to a few common mistakes.Here are some key ...
