Knowledge articles which are in Draft state are visible is Custom portal

[Kiran_45]

Hello Community - Hope everyone enjoying your day 🤗.

I'm in a situation where draft knowledge articles are visible to ITIL users in a custom HR portal.

Here the problem is, No matter what role we have the draft Knowledge articles should not be visible to us.

I've checked and changed Knowledge management properties but still the problem persists 😞 

Could anyone please suggest your insights regarding the same ?

Regards,
Kiran

[Community Alums]

Hi @Kiran_45 ,

Have you updated following Properties? Specially "glide.knowman.section.view_roles.stagesAndRoles"

Show unpublished articles in Knowledge Base portal and topic lists (glide.knowman.show_unpublished)	Select the check box to allow users to see unpublished articles in the knowledge portal and knowledge search results. Use the subsequent List of roles... properties to designated which users can see articles in various unpublished states. If this is not selected, users with appropriate roles can access unpublished articles through other modules of the Knowledge Base application.
List of roles (comma separated) that can see articles in the Review workflow state in the Knowledge portal and Topic list (glide.knowman.section.view_roles.review)	Enter role names exactly as they appear in User Administration > Roles. If Show unpublished articles in Knowledge Base portal and topic lists is selected, users with these roles see articles in the Review workflow state in the knowledge portal, in the topic list that appears when they click a topic title on the portal, and in knowledge search results.
List of roles (comma separated) that can see articles in the Draft workflow state in the Knowledge portal and Topic list (glide.knowman.section.view_roles.draft)	Enter role names exactly as they appear in User Administration > Roles. If Show unpublished articles in Knowledge Base portal and topic lists is selected, users with these roles see articles in the Draft workflow state in the knowledge portal, in the topic list that appears when they click a topic title on the portal, and in knowledge search results.
Define roles that can view articles in other/custom workflow states (glide.knowman.section.view_roles.stagesAndRoles)	Enter role names exactly as they appear in User Administration > Roles. If Show unpublished articles in Knowledge Base portal and topic lists is selected, define the custom field and role as workflow state:[roles];. The users with these roles see articles in the custom workflow state on the knowledge portal. The property is not applicable to the retired knowledge articles. Only users with the knowledge_admin role can view retired articles.

[Kiran_45]

I've tried the above solution which didn't worked.