Knowledge Center - knowledge base cannot be found

[Dawid2]

Hello,

We're setting up Knowledge Center for our new HRSD project and we have created couple of Knowledge Bases. However, when opening the KB from within the Knowledge Center, we get "The page you are looking for could not be found" error and in addition URL looks like this: /now/knowledge-center/record/~~undefined~~/<sys_id_of_knowledge_base>

Does anyone encounter this and know how to fix it?

[Max Dore]

Hi @Dawid2,

Are the KBs Active and do they have Articles that are Valid and Published? If not, then they wouldn't show up.

Can you share screenshots of what you are seeing?

[Dawid2]

Yes, KBs are active and have Articles published and associated with them. I noticed that KBs that have this issue are in Human Resources: Core application. The ones in Global work fine. Attaching the screenshot.

[Max Dore]

This is not showing any KBs.

Please share screenshots of how you are navigating to this list and what the URL is (minus your instance name) once it says it cannot be found? 

Can you confirm you have the HR Admin role?

[Dawid2]

Attached (note that I anonymized some things). The URL is: instancename.service-now.com/now/knowledge-center/record/~~undefined~~/54ed7d973bd00b5058070724c3e45abe