We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Lifecycle Event Combination Trigger

Florencia Lucer
Tera Contributor

Dear Community,

Im having issues with a Lifecycle Event for Onboarding that Im working on:

For now the LifeCycle Event is configured as per the following:

find_real_file.png

First 2 Activity Sets with their tasks are correctly triggered, however the Acceptance Documents Activity Set is not being triggered, I used the following combination:

find_real_file.png find_real_file.png

Group is selected in the Catalog Item of the Record Producer.

Does anyone experience this type of issue?

When I remove the Condition for Group it is being triggered, but I need to be triggered for a specific group in this case Tech/Digital/Function.

 

Thank you,

 

 

6 REPLIES 6

maxstnr
Tera Contributor

Wondering the same, having the exact same issue

JulianLemcke
Mega Sage

Hi @Florencia Lucer ,

Instead of thinking to create a new field, could you not use a "Variable" here? You said that this group is being selected within the catalog item (record producer?) - so you could use that as part of your condition and reference to the variable where this group selection is happening?

JulianLemcke_1-1700813530079.png

 

Cheers,
Julian