Hi- I have requirement where as part of lifecycle event for leave of absence manager need to create a plan which can have 5-6 different columns but they should be able to add multiple rows and edit any point of time lifecycle case is open. Appreciate...
Hello, Is there a way to create copy of an existing record? I have a scenario for this request One of the team complete task to a case and wants to create another case with same basic information so, they can assign it to another group. That way both...
I've had request to change the default font type and font size for emails when we use Compose Email from within an HR Case. The current setting is an 8pt size. We can change this per email, but we would like to change the default so we aren't havin...
Hi All, I would like to know if there is OOTB HR offboarding form and functionality in Orlando release. If not, how can I acheive it , How do I need to start the process of Offboarding ?
Hi Colleagues, here again a question regarding the integration between SN and SuccessFactors. Prelude: I was now able to establish a connection between my SN instancen and the corresponding SuccessFactors instance. It works that far, that the emp...
Hello , Sorry for my question - I am newbie here....Trying to understand Auto assignment of HR Case in my PDI. Enable Skills based assignment on "General Benefits Inquiry" HR service, added skills = HR Benefit 3 agents from HR Tier 1 group has "HR ...
I have a HR service portal. I have a widget with "quick links" , a list of shortcuts stored by the user. These links come from a sharepoint and the contents are stored into "u_quicklinks" table . The table has two fields, 1)date created 2) URL. I n...
Hello, Does anyone know if it is possible to assign a task, from within an HRSD case, to a group of people to review and answer, instead of just a single person? We have several use cases where it would make more sense to assign a task to a group, li...
Is there a way to make this particular HR Task type "required"? "Upload documents", it appears the task can be "closed complete" without the documents being uploaded.
I would like to use a multi row variable set to collect direct deposit information, allowing employees to split their deposit into multiple accounts. However, we would like to limit the number of accounts they can use. Is there a way to set a maxim...
We had previously been using the regular ServiceNow Service Portal (/sp) site, but are in the process of migrating to the new Employee Service Center (/esc) as part of HRSD. I was wondering if there was a way to route users who navigate to /sp to au...
Hi Experts , We have created a record producer for submitting HR Case and as per requirement there are variables which need to be filled after HR Case gets approved . These variables need to be filled by "opened by" user . i have set this up by makin...
Our HR users frequently use the 3 dot menu in an HR Case form to send an email to the Opened for/ Subject Person. In cases where the business email is empty, the To field in the Compose Email popout window does not populate with a value. We would lik...
I am not able to get rid of chat icon on page.By removing html lines in ESC header,chat in menu item is not showing up.But still below icon is available on employee service center portal: I have deactivated all chat properties as well, but this icon...
When closing an HR Case, all Child cases are being set to Cancelled. Can someone direct me to what is setting the State of the Child cases as we would rather have them follow the identical state of the parent.
