Hi, I am trying create a ageing report for the following scenario: Suppose a case has been created on 1st Jan and assigned to the assignment group XYZ. Then the case got transferred to the another group ABC on 5th Jan. Again on 10th the case got re-t...
Hello, I'm attempting to add a related link to the Approvals table to view Knowledge articles during approvals. When approvers are reviewing the knowledge articles, they would like to see the article as it will appear when published rather than the v...
I have HR Service "Employee Equipment Preference" configured to close case when all to-dos are completed. However, when the only task is completed, the state of the case stays in ready state. The "Assigned to" user does receive the following email ...
Hi All, We have a workflow in HR lifecycle events application scope, in which we are generating multiple HR tasks at a time under a HR case. One of the task, say task A, is set to be in a "pending" state when generated. This is configured in the work...
I have been working on implementing an Offer Letter HR Service and so far it works pretty good on it's own, but I wanted to get some input on how others think it would best fit in the Onboarding lifecycle. If we need to candidate to sign the offer le...
Hi All, I have create a new custom table 'Allegations' in Human Resources: Core application which is associated to Employee Relations table (there is a reference field on Allegations that refers to Employee Relations table). The requirement is users ...
Hi , I have added few fields on a COE table so the HR agent can fill fields while creating case on the Native Create New Case page . I have followed the link below to create HR Service and and Service Table fields and new Related list . https://devel...
Most companies have restricted populations, groups of users for whose cases should only be viewable by a limited number of HR Fulfillers. For example, maybe the owner of the company, CEO, CFO, would be in a "Executive" restricted population, and all...
Hi, guys can anyone help me that i want to change they select box highlight color (That green one) And Text area border color it comes of focus. I'm working on Take_survey Widget.
Hi! How can you show the average cases created per day? I tried to do this via the Reports Designer > Selected trend type > Selected Average in the aggregation -- but a second field appears where I'm expecting I can select "created or count of cases"...
By default what information is pushed to third party HR Applications with an outbound integration?By default what information is pulled from third party HR Applications for inbound integration?
In my instance, I see only 6 COE's on the "COE configuration" menu. How do I add more of the OOB COE's to this page?
In HR case, when parent case state is changed to closed complete, if any of the child cases are not closed, then error/info message has to show up saying child cases are not closed. This has to happen without scripting. Any suggestions on this?
Under HR Criteria you are able to add more than one new condition. I have made this change, but it does not seem to be accounting for the new condition. Do these act as "OR" or are they "AND". We added two as they are off of different tables.
Hi All, One of our customer is currently using a legacy system for their HR Cases and will be migrating to Service Now HRSD application . They currently have Topic , Categories and Sub Categories as dependent fields on the Legacy tool form for Case c...
| User | Count |
|---|---|
| 13 | |
| 5 | |
| 4 | |
| 3 | |
| 3 |
