Lifecycle Event - I try to open a HR template and is always blank

[Sruthi17]

In Lifecycle event, Im trying to open a HR task template and it always opens blank page.

I open the Lifecycle event

Open an activity and open the associated HR task template and its always blank. But I just configured the template.

I tried to delete the template and try with a new template and still same

Can you please advice on this please???

[abirakundu23]

Hi @Sruthi17 ,
Please check whether any custom ACL on the HR template is causing this issue. Ideally, this situation should not occur. Is this happening for all HR templates in your instance, or only for a specific lifecycle event–based HR template?

Please mark helpful and correct answer if it's worthy for you !

[Sruthi17 · Accepted solution]

Identified the issue as "When emoji present in the rich description, the issue occurs".

Fix: Remove the emoji from the description and should work as expected