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unable to see HR Case Record History in agent workspace for hr case management

vijani
Tera Guru

As an admin i should see the Record History but am unable to see the HR Case Record History in agent workspace for hr case management
Please help on this. 

vijani_0-1767004454768.png

 

7 REPLIES 7

Ankur Bawiskar
Tera Patron

@vijani 

you are admin and not able to see Record History for any HR case?

which table is present in that related list for Record History?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

yes, I am unable to see the history and the table is sys_history_line

@vijani 

not able to see any data for any HR case?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

No, I can see all the data expect this Record History