UI ACtion on Attachment related list

pk2184046
Mega Sage

Hi All,

 

I have 2 instace where UI action "New" is visible and present on the attachment related list.

In the normal UI it is present but in the workspace it is not visible.

Checked the both instaces we have unchecked the workspace form button is unchecked. But it is visible in one instance and not in other instance.

I have checked in the action layout table as well no records

@Ankur Bawiskar any help on thuis

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@pk2184046 

how about admin?

Seems the New button in workspace is disabled from Related List Actions or Excluded for Attachment table

Which form is this?

AnkurBawiskar_0-1766392928830.png

AnkurBawiskar_1-1766392963034.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Its on the HR case table related list is present. Please refer to the attached screenshots Screenshot 2025-12-22 144549.pngScreenshot 2025-12-22 144452.png

@pk2184046 

the workspace screenshot has New button

Is that for admin?

for non-admin New button is not shown? -> if yes then your non-admin is not satisfying Table.None CREATE ACL on sys_attachment

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

The screenshot I mentioned is the instace which is showing the new button and same configuration is there for the instace2 but there it is not visible for ADMIN users as well