Lifecycle event issue
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03-20-2024 12:35 AM
Hi Folks!
While setting up a lifecycle event, I ran into a problem where, depending on the conditions, I had to create more than 150 activities/tasks for my LE. This required me to create more than 50 activity sets, which takes time to submit the case and sometimes prevents the LE from being attached to the case.
Even with the activity container it didn't function well.
If someone faced the same issue or has any suggestions on how to overcome the issue, please share.
Thanks in advance!
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02-11-2025 04:44 AM
- Hi I have similar question but i have a lifecycle manager set there i have multiple activity set depend on the country and the criteria is also depend on the country audience example we have canada , ireland and uk in one set but i need to seprate the UK market in another new lifecycle activity no changes needs to done in exsisting srt just to segregate the one market . My question is if i need to change or copy the flow or workflow as well which early run for all markets in one lifecycle set but becuse i seprate the uk i need to create new for uk ? Or it will not required
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02-11-2025 05:59 AM
@Dimple1107 You can reuse the same flow.
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02-11-2025 06:02 AM
Does that mean we need to create a copy of flow or workflow or any notification or no need to do because we are sapreating the uk activities from on lifecycle set to another @Sandeep Rajput
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02-11-2025 06:39 AM
@Dimple1107 If the flow/workflow is generic then no need to create separate copies. Single copy should work for different LEs.
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02-11-2025 06:54 AM
@Sandeep Rajput Yes they are same basically we just removing one market in manage lifecycle event and move in another newly creat manage life cycle event . SO as per your comments we dont need to create any new flow or workflow can use the same .
We need to check any integration in that case like our user data comes from workday or so ?