Resolved! Guidance/Materials to Understand 'UKG integration'.
Hello Can Anybody Provide me with any Materials to Understand 'UKG integration' with ServiceNow.In Specific "UKG integration to import the department head/VP info".Thankyou
Forum Posts
Resolved! Configure Employee Document Management
Hello, I'm currently working on the HR simulator and I'm having an issue with this task. I've been tasked with creating a new document type and adding a new retention policy on to that. I feel ive done that but yet every time I go to validate the tas...
HR Agent workspace--Configure Page is not displaying on avatar when i open HR case in workspace
Hi All, I have installed Agent workspace for HRSD. Configure Page option is not displaying on avatar when i open case in workspace, i can see only configure workspace option and also I have selected the correct scope. And also when i go to All worksp...
CIS HR question
Hi all, I'm preparing for my CIS-HR .I came across these 2 questions. But the answer was different in each link. Could you help me with correct answer. Q#1.The Knowledge bases searched for the Knowledge results section on an HR Case are determined by...
Populate Employee details based on Employee id
Hi All, I have a custom table. In which I have created a field called Employee name which is referring to sys_user table and from user table I have called other fields using dot walk as Employee Number, Country, LOcation which is auto populating from...
Resolved! How do the Chat supervisor enter the active interaction when the Agent types /help
I have read in docs that during a chat between a requester and agent, an agent may want to privately ask a chat supervisor for assistance or a chat supervisor and an agent may want to converse without the requester knowing. For this Agent whisper nee...
Should the Dashboard always be created in Global scope?
The Dashboards I created in the Scoped app cannot be viewed by the end-user due to the error shown in the screenshot below If I create the Dashboard in Global scope the end-user can view it. Wanted to know if is it mandatory to have all da...
Download to Word document functionality for knowledge articles
Hi Team, I have a requirement to implement download to word document functionality for knowledge articles, so that customers can directly download article as word file from the portal. Kindly let me know, if there is way to implement this. Thanks...
Configure Page is not visible on my profile when i open HR case in workspace
Hi I have activated Agent workspace for HRSD. Configure form option is not displaying on my profile when i open case in workspace, i can see only configure workspace option. And also when i go to All workspaces also i cant see HR Agent workspace. ...
Assignment of cases directly to member of the assignment group
Hi All, We have a requirement to auto assign cases to a specific assignment group and assign member automatically to the assigned to field. I configured assignment rules to auto assign cases to a specific assignment group. Need to know how to assign ...
Resolved! Granular delegation with "older" records
When you enable granular delegation and a user enters a delegation with a start date that's in the past, the following notification is displayed: As it turns out -- and it took me the better half of a day -- this is in fact exactly what happened: I ...
How to create user criteria in hrsd .
Hi there, I want to create user criteria thatThe user or employee which are not contingent worker only these user can access hr service on portal its scoped application need help var user = new GlideRecord('sn_hr_core_profile');user.addQuery("use...
Resolved! I'm trying to customize the width and height of description field in agent workspace
hii everyone, I'm trying to customize the description field in the agent workspace. Can anyone provide me solution how we can change the height and width of description in agent workspace..? Thank you.
Resolved! addOption choice is not translating on Portal
Hi All, I am adding option in one of the variable based on the logged in user country using addOption in Catalog client script: Script is like: if ((answer == 'JP') && (concent == 'I Consent')) { //alert('4'); g_form.addOption("please_select_from_the...
Resolved! Default Font Style and Size with Knowledge Articles (specifically the TOC aspect)
Hey there SN Comm - I already have a default value when it comes to the dictionary of the Article Body for the text. I am wondering if possible, can the same be done for the TOC feature with the article body? The current default value for the article...
