The CreatorCon Call for Content is officially open! Get started here.

HRSD forum
Descritption
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Flag similar to VIP - HR Case

Hey SN - trying to grab a little help (probably something easy I am missing)... I am trying to, for the most part, copy what the VIP flag client script does - but with a different field and different color (to start). Here is what I have thus far: T...

find_real_file.png

Complete HR Task - (Submit Catalog Item) - On fulfiller side?

Hello, In our HR Case, we have a Task with type 'Submit Catalog Item'. When viewing this task on the Fulfiller Side, there is a link directing to the Portal, saying "Go to Service Portal to continue to work on this task" Only once on the Service Port...

find_real_file.png
dppedersen by Mega Contributor
  • 2127 Views
  • 5 replies
  • 5 helpfuls

Resolved! How can I configure the default Priority for HR Cases

I understand that I can create templates for every single HR service but as most of our services are Low priority, I would like to have cases automatically get Low priority, unless a template is created with a higher priority.  I notice that currentl...

amyv by Giga Contributor
  • 2620 Views
  • 2 replies
  • 1 helpfuls

Resolved! Reference Qualifier help

Hey SN Comm, I had recently built an out of office function within our instance. The objective is to have users put in their out of office dates, and when then do they are ignored from being assigned Cases and Tasks. Within the Assigned To dictionary...

find_real_file.png find_real_file.png

Data Subject Access Requests (DSAR) in ServiceNow

We are currently implementing ServieNow as a case management tool within our organisation. I'm keen to find out if there are any standard processes, reports, workflows etc built into ServiceNow that aid in the reporting of data form the system, speci...

Matt Lodge by Tera Expert
  • 3196 Views
  • 4 replies
  • 1 helpfuls

Trying to set a scheduled report to run quarterly

Hi, I am trying to schedule a quarterly audit report to run every 3 months, on the 15th of the month (April, July, October, January).  The report's filter is set to pull data for the "Last  months". When I set up the schedule using "Periodically", I ...

jrusso by Tera Expert
  • 3847 Views
  • 3 replies
  • 5 helpfuls

Resolved! How to count clicks to external links?

On our service portal we have a number of hyperlinks to other HR tools at the top.  Is there a way to see how many times each of these has been clicked? We don´t have the performance and analytics plugin activated. 

Resolved! Created a new COE - Unexpected Behavior

Hello everyone, hopefully someone out there knows the answer to these questions....   Background:  We had a need to create a custom COE in our HRSD application within our Kingston instance. This is a brand new instance so we have nothing to worry abo...

Resolved! OFFBOARDING Cases

Hi Folks, I am familiar with SN but newbie in HR application.  I would like to get your recommendation in addressing our Business need.  This is about the INACTIVE HR Profiles or users that we would still like to handle post offboarding process.  We ...

cspra by Giga Expert
  • 2877 Views
  • 7 replies
  • 2 helpfuls