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Document Generation

Hi ,    I am trying to generate document for OOB "Employee Verification Letter" . After the case is created , i impersonated as assignee and previewed the document and clicked on Generate. But the document is neither  getting generated nor getting at...

Swathi P by Tera Guru
  • 2074 Views
  • 4 replies
  • 0 helpfuls

Document Not Available Error

Hi All,   I am in the HR Talent Management area of the HR Case and I am trying to review the PDF/document assigned to me by clicking "Click here to respond" and I am receive the following error. Please help!    

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creating automatic HR Case using ATF

Hi, I have a requirement to create HR Cases using ATF. I am able to set field values for HR Cases expect for HR Service. The problem being HR Service field is a mandatory field and it been referenced. Is there a way to populate this field to run the ...

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vish1 by Kilo Contributor
  • 2172 Views
  • 4 replies
  • 1 helpfuls

HR Core vs. HR Service Portal scope app

Hello,   I need to create a HR service and catalog item(record producer). Now, I will create HR service using HR core scope app. I saw a documentation from ServiceNow that I can use the magnifying glass button in HR service form to create record prod...

triggering a email via catalog item

Hi,is it possible to trigger a email via catalog form,i need to send a email, that contains all the data available in catalog form. how do this.i created a catalog item, i have several fields in that form, after submiting that need to trigger the ema...

Srvs by Kilo Guru
  • 4517 Views
  • 14 replies
  • 2 helpfuls

Resolved! Flag similar to VIP - HR Case

Hey SN - trying to grab a little help (probably something easy I am missing)... I am trying to, for the most part, copy what the VIP flag client script does - but with a different field and different color (to start). Here is what I have thus far: T...

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Complete HR Task - (Submit Catalog Item) - On fulfiller side?

Hello, In our HR Case, we have a Task with type 'Submit Catalog Item'. When viewing this task on the Fulfiller Side, there is a link directing to the Portal, saying "Go to Service Portal to continue to work on this task" Only once on the Service Port...

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dppedersen by Mega Contributor
  • 2152 Views
  • 5 replies
  • 5 helpfuls

Resolved! How can I configure the default Priority for HR Cases

I understand that I can create templates for every single HR service but as most of our services are Low priority, I would like to have cases automatically get Low priority, unless a template is created with a higher priority.  I notice that currentl...

amyv by Giga Contributor
  • 2634 Views
  • 2 replies
  • 1 helpfuls