I have received a request to disable the attachment button on the portal after our HR cases go inactive. We have already disabled the ability to comment on inactive cases by modifying the ACL to only allow write functions on active cases. This causes...
Can someone please explain the UI action "Escalate Case" present on HR case form?
Hi all,I would like to raise an issue regarding the HR Case Management process:When the HR agent creates a new HR case he can create a new checklist in the case. The checklist can be saved and used later in other cases.The surprising thing is that ev...
We have checklists as fulfillment instructions in some of our HR Services, but we are wanting to find a way to somehow report on these checklists. For example, I would like to see for all open cases with XX as HR Service, what was the most recent che...
Hello, My employer has asked me to create a new COE called 'HR Position, Compensation, and Offer Request'. They are looking for a new COE that they can use to handle these types of cases in a secure manner, making sure they are restricted from normal...
Hi, I want to make Attachments mandatory on the record producer (on the servicenow platform, not the portal). I have written a client script using DOM. However, thats going to cause updrade issues. Please see the attached screenshot. My question is ...
Hello, I facing one issue. I created HR service and the associated with the case template. When I create case as an admin, I am able to see the all the details on the form including HR service, opened for, short description, subject person. HOw...
I need to redirect users from the back end platform to portal on click of a button. In the sysapproval table, once the user clicks "approve" or "reject", he is taken to the list view of all approvals. Instead of that, the user should be taken to Empl...
I am facing an issue where the Start Work button is not showing up for HR Tasks once the case enters a new state that we created. I need to add an OR condition here to take into account this new parent state, but there isn't enough room in the fiel...
I have created some catalog items, some of them have quite lengthy variables and I would like to map all these variables to the description field on the case template of specific case table. So an example of a catalog item is Request Renaming of Orga...
Hi All, I have a requirement : If I accept the resolution the HR Case state changes to Closed Complete If I do not respond in 5 days, the HR Case state auto-changes to Closed Complete. If I reject the case, the HR Case state changes to Work in Progr...
I have created a new COE. It was automatically added as an answer to the "task" interceptor, but if I go to the "COE Configuration" page ("hr_license" ui page) I cannot see my new COE in order to be able to activate/deactivate. Reviewing the UI pag...
Hey SN Comm! Around 3pm yesterday, Nov 12th, I went to 'Create Bulk Cases' --> downloaded the email template --> added two users emails as a test (myself included) --> uploaded that file with the two emails --> the system file load was successful and...
Hey SN Comm! I am looking to get on board with ignoring email signature pictures. I did some research and found documentation on how this can be done: Email image filtering properties I also found a couple of community posts where others have wanted ...
i have a client that would like to take all the information that has been completed in the fillable PDF and store it in ServiceNow. Is that possible?
