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02-11-2025 07:35 PM
Currently, I have a record producer on sn_hr_le_case table. If user submits the record producer request on ESC portal, it will create HR Lifecycle Event Case and trigger lifecycle event.
I want to submit an anonymous request (without anyone to know who the submitter is). I am not sure if we can submit an HR Case on ARC portal (Anonymous Report Center) that can trigger a lifecycle event.
If ARC doesn't support, is there any way to submit an anonymous request?
Please assist if you have any idea, thank you in advance.
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02-12-2025 04:55 AM
you can use the "Anonymous Report Center (ARC)" feature of HRSD
Using the Anonymous Report Center
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-11-2025 07:55 PM
Who will submit the anonymous request?
you can use this to submit record producer but some manual intervention will be required
How to submit a record producer via rest api explorer
How to submit a catalog item using REST API
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-11-2025 08:35 PM
@Ankur Bawiskar
I mean everyone can submit the record producer (the anonymous request). I am not sure that i get the link you have sent, what is the purpose of using REST API? Please reply because this matter is urgent, thank you so much
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02-11-2025 08:38 PM
The form request is on ESC Portal and everyone can submit it. But the name of the submitter is on the request ticket when submit the case, is there any way to hide it or another approach can be applied?
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02-12-2025 04:55 AM
you can use the "Anonymous Report Center (ARC)" feature of HRSD
Using the Anonymous Report Center
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader