Lifecycle Event not triggered as expected

[Julia Baus]

I have created a HR Service and mapped it to a lifecycle event. Lifecycle Event has one activity set which is supposed to trigger immediately. After creating HR Case accordingly, the lifecycle event did not trigger as expected. Does someone have an idea what is missing?

[Nilesh Pol]

@Julia Baus please verify with the Change Fulfillment type to Lifecycle Event instead of Advanced. and also ensure BR is active 'Trigger Lifecycle Events'.

[Julia Baus]

Both the fulfillment type as well as the BR is missing. But I checked and plugin com.sn_hr_lifecycle_ent is installed and my user has roles admin, sn_hr_core.admin as well as sn_hr_le.admin. 

[Nilesh Pol]

Hi @Julia Baus 

if BR is missing then reach out servicenow HI support get it into your instance.

if this response in helpful then plz accept as solution.

[GlideFather]

Hi @Julia Baus,

on your HR Case, is the HR Service selected correctly?

Are you using the record producer "Onboarding starten"?