Lifecycle Event not triggered as expected

[Julia Baus]

I have created a HR Service and mapped it to a lifecycle event. Lifecycle Event has one activity set which is supposed to trigger immediately. After creating HR Case accordingly, the lifecycle event did not trigger as expected. Does someone have an idea what is missing?

[Julia Baus]

Thanks for all the hints provided here, but it is not related to the setup of the service or lifecycle, but instead the new flow introducted with Yokohama to replace the workflow which was used before to trigger activity sets for some reason is not working in our instance and ServiceNow product team is checking on it. So some special case I guess