Live Agent Chats - Disable automatic tab switching on the HR agent workspace upon auto-accept

[Chanj72_1412]

Hello,

Our team would like to modify the default tab switching behavior for Live Chat interactions on the HR agent workspace:

The current (undesired) behavior:

We currently allow 2 concurrent chats at the same time. When a chat agent is already on a live chat interaction on the HR Agent Workspace, and then a second chat is auto-accepted, the chat agent is auto-directed to the new chat interaction window (Screenshot attached).

The issue with this behavior:

This often occurs when the agent is in the middle of typing a response on their current chat. When the agent is directed to the new chat, it disrupts this flow.

Desired behavior we'd like:

We want to disable the automatic tab switching. When the second chat is auto-accepted, we'd like the HR agent to stay in their current chat interaction tab, instead of being directed to the new chat tab. We want the auto-acceptance enabled.

Has anyone successfully implemented this change?

Thank you!