How to edite New HR Task button in Agent Workspace
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3 weeks ago
Hi All,
In Agent Workspace, within an HR case, there is a New button that is used to create an HR task. I would like to understand where and how this button can be edited, or how its behavior can be controlled.
Our requirement is to disable the New button for creating an HR task when the HR case is in a Closed state. Could someone please guide me on where this configuration is managed?
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3 weeks ago
Hi @Vaniyaa_x
These are called Related List Actions under Declarative Actions. You can view or access them directly from the table sys_declarative_action_assignment.LIST.
In this table, search for the HR Task table and you should be able to find the New button configuration.
If the record is not present, open any HR Case record in native view and open it in Workspace UIB view. In the related lists, locate the HR Task related list. Then, open Column Options for the HR Task related list and select List Control.
Under Display Configuration, you will see the option “Omit New Button”, which should be set to True. You can then add a script to hide the New button based on your required conditions.
