Make Case watchlist into email CC using Email script. how we can approach?

[MUDIGOLAM BHANU]

I want to make cc watchlist into email CC. How we can achieve using email script?

[Ankur Bawiskar]

@MUDIGOLAM BHANU 

so you want to include watch list users in CC

something like this, but please enhance

(function refineEmail(current, recipient, email, emailAction, sysEvent) {
    if (!current.watch_list.nil()) {
        var watcherIds = current.watch_list.split(',');
        for (var i = 0; i < watcherIds.length; i++) {
            var user = new GlideRecord("sys_user");
            user.addQuery("sys_id", watcherIds[i]);
            user.addQuery("notification", '2'); // Only users with enabled notifications
            user.addNotNullQuery("email"); // Must have an email address
            user.query();
            if (user.next()) {
                email.addAddress("cc", user.email, user.name);
            }
        }
    }
})(current, recipient, email, emailAction, sysEvent);

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[MUDIGOLAM BHANU]

Hi @Ankur Bawiskar ,

Thanks for the solution, i tried above given it's not working.

user.addQuery("notification", '2');

above line of code,it means it will take 2 users from watchlist or how it is ? 

Shall we mention 2 different CC email script of different logics on one email notification body? let me know

Thanks,

BhanuPrakash.

[Ankur Bawiskar]

@MUDIGOLAM BHANU 

nope

It means whichever user has notification preference enabled then only add that in CC email.

1 email script in your email notification is enough

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[MUDIGOLAM BHANU]

If required we can use multiple- email scripts we can kept into single notification right? if not please let me know.