Make Case watchlist into email CC using Email script. how we can approach?

MUDIGOLAM BHANU
Tera Contributor

I want to make cc watchlist into email CC. How we can achieve using email script?

10 REPLIES 10

@MUDIGOLAM BHANU 

yes you can include multiple email scripts in single notification

it all depends on customer's requirement.

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Ok, thanks @Ankur Bawiskar .

But, above given code is not working. could you please help me with different script.

@MUDIGOLAM BHANU 

what debugging did you do?

is that email script getting called?

are you using correct watch list field?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

what debugging did you do?  on inserting form when notification gets triggers. it is work for other email script which i mentioned on notification. but, for watchlist email script one is not working.

is that email script getting called? yes

are you using correct watch list field? yes,  watch_list 

@MUDIGOLAM BHANU 

did you add gs.info() and check in email script where it's failing?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader