Make reference fields pop-up read-only on HR Service Portal.

leahdany
Giga Guru

On the HR Service Portal reference fields pop-ups are not read-only. I read another thread where the answer was to create an ACL on that table, but if the client doesn't want to do that is there any other way to make the pop-up read-only?

My example would be a reference field to sys_user. If you click the information icon the pop-up comes up with editable fields and a save button. Any changes made do in fact save to the user record.

5 REPLIES 5

You can now specify the portal to use the sys_popup view. You can set system property 'glide.service_portal.reference.use_sys_popup_view' to true as per KB https://hi.service-now.com/kb_view.do?sysparm_article=KB0823295